I took my Dodge Durango through the wash a few weeks back. I parked the truck afterwards and my wife drove it the next morning. She got on the freeway and heard a loud noise after a few minutes. The stock trim around the front passenger wheel trim had torn off. I would have thought it an odd incident if not for my experience a week later with my BMW. After going through the wash, I returned home and instantly noticed that the front passenger marker light had been ripped off.
A week apart and damage on the same area of two vehicles? It's pretty obvious that the car wash damaged my vehicle. I called and sent emails without response at first. The manager eventually called me back. He argued that the wash couldn't have caused the damage. I sent him an email with photos of the problem and eventually filled out an incident report. A week later, I've had no follow up from either the manager or the company. I'm out a few hundred dollars because I chose to go through this car wash.