- (844) 253-0079
3227 E Bell Rd Ste 145, Phoenix, AZ 85032
- (602) 902-0363
895 S Val Vista Dr Ste 102, Gilbert, AZ 85296
More Info
- General Info
- Banfield Pet Hospital® - Phoenix Spectrum Mall provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
- Email Business
- Extra Phones
Fax: (602) 249-3101
- Payment method
- cash, amex, check, discover, master card, visa
- Location
- Christown Spectrum Mall
- Neighborhood
- Alhambra
- Other Links
- Categories
GalleryView all (2)
Reviews
05/01/2018
In the past 2 years, my dogs have been repeatedly denied medical attn. I made an appt a month ago. My husband takes him in today and they tell him, they have no room to see my dog. He shows them the confirmation and they sat there is nothing they can do. He could wait around for the next 2 hours and if someone else doesn't show up they might be able to see him.
I called to figure out what was up and they tell me that I must not have made the appointment appropriately. I ask how I could possibly make an appointment more appropriately than scheduling it a month in advance, and even receiving the digital confirmation, then showing up 15 minutes early to the appointment to be safe. The receptionist, Britney, tells me that she doesn't really know how it works, but there is nothing they can do. She puts me on hold. 15 min later, "Thank you for calling Banfield. This is Britney. How may I help you." I remind her that Ive been on hold for 15 min. She asks my name again and puts me back on hold. 10 minutes later "...This is Britney. How may I help you." "Its still me. She lets out a big sigh and grunts "ok" & 'click' on hold again. She finally comes back & says that I can talk to her manager, but the manager tomorrow. Then says the vet our appt was with, isn't usually at this location and asks if I was sure I made the appointment at this location. I ask her if Dr. Clanin is working at that location today? She replies "Well ya, she's here, but she was overbooked today so we couldn't fit your dog in." On hold again, now 40 minutes into the call, Britney tells me that if we can get our dog back there in 15min the vet will see him, if not she is leaving. "Really? That is the best solution we could come to?" Britney replies, very annoyed, "WELL, like I told YOUR HUSBAND... He could've waited for 2 hours until we closed and if someone canceled we might be able to see him." Like that is somehow a good enough response.
Details
Phone: (602) 249-3100
Address: 1745 W Bethany Home Rd, Phoenix, AZ 85015
Website: http://www.banfield.com
People Also Viewed
- Christown Animal Hospital
5103 N 19th Ave, Phoenix, AZ 85015
- Harmony Veterinary Hospital
1745 W Glendale Ave, Phoenix, AZ 85021
- Samantha Thurman DVM
2249 W Bethany Home Rd, Phoenix, AZ 85015
- VCA Antech
8152 N 23rd Ave, Phoenix, AZ 85021
- Just Like Home 4Pets
2635 W Morten Ave, Phoenix, AZ 85051
- Claws & Paws Pet Grooming
5501 N 7th Ave Ste 101, Phoenix, AZ 85013
- Veterinary Products Labs
301 W Osborn Rd, Phoenix, AZ 85013
- Alta Vista Veterinary Hospital
4706 N 7th Ave, Phoenix, AZ 85013
- The Dogie Bunkhouse
12219 N 36th Pl, Phoenix, AZ 85032
- Millie's Dog World
2043 W Glendale Ave, Phoenix, AZ 85021