!!REAL BAD COMPANY DOES NOT CA...
!!REAL BAD COMPANY DOES NOT CARE ABOUT THE CUSTOMER!!
Was in Surprise, AZ this past weekend and had 9 people total with a take-off time of 9:55 PM to Oakland with SOUTHWEST called and asked for 2 cabs a mini van and a car since we all wouldn't fit in the mini van the phone rep said we were all set.
The Mini van showed up but the cab car did not show up with the mimi van I asked the mini van driver where was the cab that i had asked for 2 vehicles a van and a car he wasn't aware of any other cabs he was told he was picking 5 people he called the company to find out what had happened and they told that the cab was on its way. Since I was told the cab was on its way I decided to stay behind with the other 3 of my group and wait for the car. I waited 30 minutes and called them and they told me that there was a mix up that they thought it was entered in as a duplicate so they canceled it that they would send one to us in 5 minutes I waited 10 minutes and called to find find out where the cab was they told me wait another 5 minutes that it was 2 miles out from my location. 15 mintes later still nothing called again and they tell me that they don't know what happened that they will call me back in 5 minutes that i'm on the high priority list they call me back and tell ask me if i can wait 20 minutes keep in mind its already 8:20 and it's a 45 minute drive to airport and our flight leaves @ 9:55 since It's already to late to call another another cab company tell them fine 30 minutes pass nothing. I call the cab company to find out where my cab is that its been over 30 minutes and that the cab hasn't showed up the rep on the phone was rude and unprofessional I had to ask twice if i was going to get cab in the next 5 minutes or not if i wasn't going to get it so i could call both the airline and the other people from my group to go ahead and not wait for us that we could catch the next flight out she eventually replied with a rude yes. i think it was about 5 - 10 when a cab finally showed up we had an awesome driver her name was Maria Beltran she was great she got to the airport with 5 minutes to spare.
EVEN THOUGH I WILL NOT BE USING THIS COMPANY'S SERVICES AGAIN IF ANYONE WAS TO ASK FOR MARIA BELTRAN TO BE YOUR DRIVER.