I do not have insurance and needed to see a practitioner for pain I was having. I saw Hartzell, PA-C and she was fantastic; did a physical, took my history and actually listened and treated me like a person unlike the following visit where I was seen by Lupicia PA-C, who was a younger female who never even gave me a chance to give her my history, she had me stand up and poked the middle of my back (I have lower back pain). I told her the medication that I needed and she cut me off and said she did not prescribe Soma...ok fine but I told her that the Flexeril she was going to give me I've had before and it doesn't help. I also told her the dose of my anti-anxiety medication and she wrote me 1/4 the dosage. She also gave me the lowest quantity of the pain medicine she could, even though she could see in my chart what I was given by her colleague, which was the largest quantity they are permitted to give (still not many) because while she listened to my history she picked up that I had lost my insurance and have had trouble finding a doctor and urgent care can be very expensive. Lupicia also wrote a referral for me to go get an X-ray, which is useless, i would need an MRI with my particular injury, which I'm not even sure she listened to what my injury is. Lupicia spent maybe a total of 3-5 minutes with me where she managed to make me feel like a drug seeker, which I understand is an issue nowadays but I have a true back injury that unfortunately requires pain medication. I have never been treated so low and degrading by a provider. I wanted to ask for my money back but I was quite upset by how I was treated by this young woman. Other than my experience with that particular provider, they provide excellent service at an acceptable price. They are fast and friendly. I will be writing a letter of complaint to their corporate office because nobody should be treated the way I was. This young girl who probably just graduated probably made an assumption before she even saw me when she saw the medications I take, which is unfair, I paid a lot of money to be seen AND cared for not just looked down upon. I was shaking and almost in tears when I left because of how she treated me. If you go to be treated there; in their office they display the name of the provider, I would think twice about being seen by Lupicia, she's condescending, rude and showed zero compassion, unlike Hartzell, who provided me with stellar treatment and compassion.
4110 N 108th Ave Suite 101Phoenix, AZ 85037
From Business: West Valley Urgent Care has been serving the Phoenix-metro and west valley since 1997. We strive to be different from other Urgent Cares and ERs. With little to no …
4328 E. Chandler Blvd.Phoenix, AZ 85048
33423 N 32nd AvePhoenix, AZ 85085
Very positive experience in relieving/treating sciatica symptoms. Helpful website and call center. Onsite staff were friendly and courteous. Paperwork was minimal. Physician assistant, Jeannette was very friendly, knowledgeable and took the time to explain what was going on. Only minor negative was a 20 minute delay in appointment time from that scheduled though next are central call center. Will use again.
I took my daughter here to have here han looked at with a hang nail that was infected. Dr. was curtious and answered all my questions. I felt comfortable here and they handled my daughters issue well and prescribed medicine. I recommend the urgent care.