I liked the first end best where I made the call and ordered a pick up. The messenger arrived and was a little scruffy but he's a messenger so that was no problem. He was there w/in an hour as promised and courteously picked up my delivery. The only slight complaint I had was that they did not offer my confirmation of delivery slip and I had to call twice about it even though I told the driver I needed it before he took off with the delivery, and the dispatcher later that day. But I got it the next day after calling again. The price was comparably good and I'd use them again as long as I have the time to follow up.
Honestly i was angry at first because they NEVER called to say they would be late-an hour after they were already late! My delivery window was 1-5 and after waiting all day i called them at 7 then 8 & no answer!!! When i finally gave up and accepted that my package wasnt coming i heard a delivery truck outside! The delivery guys were nice, promt, and seemed to handle my product well. So all in all besides the lack of communication they were pretty good & they came through. I would have given them 5 stars based on delivery but 3 because of communication.
I could not be happier with this ! I was in-laws over for the holiday and i did not have my table here yet due to the company i purchased from, once on the phone with Retail Express they were very helpful and went out of their way to make sure it was here before Easter on Sunday ! Thaks to Jackie and the drivers this could have been the worst Easter ever for my family, but they really went out of their way to make sure i was happy !! THANK YOU AGAIN !