I would highly recommend this service company. I just purchased a Whirlpool Refrigerator. The day the unit was installed into my home, the water switch would not turn off. The dealer where I purchased the unit, and who was installing it, called into Quaker City Service for service. I was scheduled for the very next day. I was told when I was scheduling the appointment that I would not get a time frame the night before, but that a tech would call me in the morning between 8-9 A.M to give a window. This was a little frustrating since I could not plan out my day, but I put in a request to have morning service. The day I was scheduled, the technician called at 8:15 and gave me a time frame between 9:30-11:30. He came to my home within the time frame, and had the part needed to fix my refrigerator in his truck. While it was unfortunate to need service on a brand new refrigerator, I was very impressed by the way I was treated by Quaker City Service.
EXCELLENT Service all around!!! I expected to be disappointed based on several reviews; and a non-existent appointment supposedly scheduled by an inept Whirlpool representative however, from my first call to Quaker City, Dawn and Alyssa made sure my appointment went through correctly by contacting the Whirlpool representative directly to help her schedule the appointment correctly and followed up with me by calling me to confirm the appointment!! Now THAT'S good customer service!! The technician Roger Carlin was professional, polite, knowledgeable and very helpful with advice to better utilize my appliances. He patiently answered my numerous questions, ordered the necessary parts and returned when he said he would to make the repairs. Quaker City surpassed all my expectations and I'm happy I used their services, would recommend them wholeheartedly and would definitely use them again. Kudos to all!!!
I had a great experience with Quaker City. my dishwasher was leaking so I called into their office. I was able to schedule an appointment for the very next day. The technician arrived within the time frame they provided. Found out that it was leaking due to a defective seal. He had the parts on his truck and was able to fix it that same day. He answered any questions I had in a pleasant manner and the price was very reasonable. Everyone from the person who scheduled my appointment to the technician, were very kind and professional. I will definitely use them again in the future and refer them to others.