From my experience so far i am pleased with the customer service i got i always go in to talk to Jose Valle hes the one i talk to all the time and he keeps it real on the furniture that i want and that's the best but works with me because they are a bit pricey. I don't know who talked to the people below me with the 1 star rating but i haven't had a bad experience yet. My bedroom set is on layaway and i hope not to have any issues when it comes out. I spent time on the mattress that i am paying a lot for. So i know i want it and think it is worth is. Ask for JOSE VALLE he is a great employee and helps you out meaning he knows what he talks about with whats good furniture with me I'm the customer that doesn't want anything used i want it all brand new, no scratches bumps NOTHING. He tried talking me into furniture that is way cheaper but had a scratch or two. Its good for people who don't mind that but i mind anything of mines that i pay for being messed up in my opinion he knew how i turned out to be after a few meetings that's just my style so he knows not to offer to let me look at things i don't like or want. I am from that neighborhood so imagine that haha.
I shop here on a weekly basis. For the most part it's a pleasant shopping experience. I purchase all my lunch meat in there deli, which is also a good experience w decent customer service. However one deli employee is horrible. Her name is Shawnta. I have never felt so disrespected and literally nervous ever time I have to give her my order. I don't understand how she still has a job. She should be fired immediately. I don't order my lunch meat if I see that she is working anymore. It's unacceptable. Other customers have said the same thing to me as we stand and wait for our numbers to be called. She needs to go. I've never left a review before,but I had to for this women. Shawnta is a short black women with white ropes in her hair. Steer clear of her ,she's miserable and will disrespect you almost ever time.
i am in love with this place. my mother took me there its not only furniture store they have everything for your house. we bought so many things for the house. i have to say this they have very nice selection of area rugs and curtains for unbelieveable prices. their bedding department need more selection or i guess they must sold out i saw the same bed in a bag they are selling it for $49 and i bought it mine from ross for $79. they do need to hire more people there was not alot of help but who care you are getting the good deal, they need to put big sign outside they sells house hold items. we also put bed room set and living room on layaway. sales man was realy nice person he told me about no credit check financing so i will be going back there next week with my pay stubs hope fully i will get approve :)