I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
Sooo, I had my very 1st real accident two weeks ago. :^((( I was in Center City and the shop couldn't be closer. After handling all of the business with the cops - I was free to go But I didn't know what to do. I couldn't drive the car. I was hit on my right side door, bumper & tire! I'm stressed, late for work & worried sick... The tow truck driver was there in NOOOO time..... even before the cops (SMH!). My car was towed, The lady running the front desk Alison took care of me from there! She dealt with the insurance company, me & provided car updates, as I waited with supplied coffee, bagels with cream cheese ( I'm hungry when stressed...heeheee). Even though, they couldn't verify my Insurance - the OWNER still entrusted me with a rental car that day! I was so appreciative. My car insurance situation was resolved & they requested I get a different car. So Alison took car of the switch from one car to another without any effort or concern from me. I just had to be there. My CAR LOOKS AMAZING and it run like new again!! - 2013 Toyota. Sorry Alison, but if I every have another accident - I will need you to hold my hand again. Thank you for your general support, concern & care!
I found this place on bustleton avenue and immediately liked the selection of imports they had on hand. Quickly I fell for an Audi A6. George, the owner, made the process of buying the car effortless. I greatly appreciated that considering this was my first car purchase. He easily settled on a great price well below blue book value. If that wasnt enough George also took the initiative to make a few alterations to the body and paint that I had suggested...and oh yes he did this free of charge! O couldn't believe this considering I gave him such short notice and quite a specific demand. When all was said and done the great price we agreed on never went up a penny from our initial talks and I drove away in a beautiful Audi. I cannot describe how easy he made the process for me, the five star rating doesn't do it justice. When I go to buy my next import I know where my one stop shop is. It should be yours as well, your wallet and smile will thank you. Thanks again to George for making my first purchase painless and enjoyable. This place rocks.
I went to their lot to look for a Subaru Forester under 100K. They didn't have it, but George, the owner, told me he will find one for me. A week later, he call me to test drive the car. It was a beautiful, clean, 2003 Forester with 85K miles. I like the car. During the test drive, I notice a few problems like the passenger power window didn't work, brakes are weak, and the wheel bearing in the back is make noise. He told me he would fix at that. True to his word, two days later when I test drive again, everything he said was fixed with new parts. I bought the car. The very next day, at 8:30AM, I had a problem starting the car due to the security features. I am not familiar with the car and don't know what to do. I called him, and he came to my house in half an hour. He took care of the problem and paid for all expenses. George is a great honest car dealer. It is refreshing to find someone like that nowadays. I would definitely buy from him again and also recommend him to my friends.
This is an auto sales place where good business that is normally hard to find can easily be found here. At USA Exporting and Auto Sales business is not rushed. George the owner is lighthearted & laid back not forcing a sale. He negotiates and once a price is agreed upon he moves on with the process. He does more than he has to. I walked in and heard George speaking to a financial institution about rates for a potential customer in the person's absence. It sounded to me like he was trying to get a good rate for customer. He sells a car with the "as is" agreement but encourages you to see him with any issues you may have. If you happen to have to see him with an issue he will make good on having told you to see him. He will take care of the issue. I do recommend that others visit and purchase a vehicle from USA Exporting & Auto Sales. You will find a very nice selection of vehicles that are good quality at fair and better than a fair prices.
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
I came in to lease a chevy trax because at this time financialy I cannot afford the payments of a new car and did not want to purchase a used car,so my daughter who leases her vehicle convinced me to try leasing, my car was 14 years old and was starting to cost me money every time I had inspection and as a single women breaking down once on the ac expressway was enough. I found the salesman Sam to be extremley helpful in trying to get me to a price I can afford but ran into trouble when my credit score was low , I left disappointed but did come back on Monday to ask if my mother could co sign for my lease , Sam did get his boss involved and Steve found out that the finance dept had my mortgage payment mixed up with my monthly salary, if he didn t take the extra time to check this I would have left disappointed again but instead I drove out of the dealership with a new car and good price!! Thank You,Kathleen
I entered into an agreement to purchase my 2013 Limited Edition Pontiac Grand Prix with Donna in the office in March 2010. To say I was concerned about buy here/pay here would be an understatement given how SOME would do business. Donna and all of the staff I ever dealt with were always great to deal with. The car itself has had minor issues in the time I have had it and is my daily driver now almost 4 and a half years later. They don’t just buy and resell just anything to have product on hand. I would recommend them HIGHLY as I had no credit and wanted to establish some and Donna was/is great to work with as far as being direct and informative of the processes involved. If you don't understand things, you will. Very fair and decent to their customers.
I have owned 4 Hondas in my life. 2 used and 2 new. The majority of the time all 4 of these cars were serviced at Piazza Honda of Philadelphia and I will continue to service my cars there. The staff is very friendly and nice and the waiting area is comfortable. My service advisor, Christopher Calcia, is a great guy. In the past with my previous cars when it was being repaired,there were issues that I didn't understand, so he would physically show me the problem part and explain to me how it works and why the fix is needed. I really appreciate that since I can see if a part of my car is broken/damaged instead of taking someone's word for it. Overall, Piazza Honda of Philadelphia is top notch compared to other dealerships I went to in the past.
Thank you to the service department for excellent service. My family and I were heading toward Philadelphia for a weekend trip from out of state on Labor Day weekend, when our Odyssey began shaking violently. We were able to make it to the service center in the late morning. Kiran and the two gentleman running the shuttle service were excellent. The Odyssey was diagnosed and repaired before the facility closed, thereby not stranding my family (including three children under five) in PA for multiple days. The shuttle drivers helped to load and unload the shuttle with multiple car seats and were friendly and thoughtful with the children. While this may seem like just good customer service, we appreciate it!