06/25/2010Provided by Citysearch -
Over a month ago my friends and I went to Valanni's for a girls night out. We were looking for cocktails and light fare. So we decided upon Valanni's mostly because we love Mercado so much.
We walk into the restaurant on a Saturday night fully expecting to wait to be seated, we were not interested in sitting at the bar all night (little did we know...). So we speak to the hostess who tells us it will be 25-45 minutes for a table. So we walk toward the bar. Realizing that she never took my name I go back to the host stand where she tells me that she doesn't need it.
How can you possibly not need my name, do you know every one waiting in here by face?? Aside from that in a customer service environment you're telling me that you don't want to know my name. Awesome!!
After a full hour we ask where our table is to be told it's going to be AT LEAST 45 minutes more. Still no name taken. We decide to order a few things from the bar to hold us over. As son as we do our table is ready. So we ask the bartender if we can transfer the check over to our table, he tells us he doesn't know that we need to find the hostest and find out. Umm, I'm sorry, who is the server here and who is out for a Friday night dinner??
Never again. To top it off we sat next the the most obnoxious couple who were clearly upset that we were speaking loud. But you had to to be heard in such a loud place (the reason we wanted a table and not to sit at the bar). The two men were giving us eye rolls and sideways comments all night about how you can tell who the regular patrons are and who are not.
NEVER AGAIN. I've lived in Philadelphia all my life and there are far far better places to spend your money. The food was decent, nothing special.