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UPS

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Business Details

13

years

in Business

Hours:

Regular Hours

Sponsored Links
Brands:
Express, International, Vans, shipping
Neighborhoods:
South Philadelphia, Queen Village - Pennsport
AKA:

Ups Customer Ctr

Ups Customer Center

UPS/United Parcel Service

United Parcel Service Of America Inc.

The UPS Store

Categories:
Mail & Shipping Services, Courier & Delivery Service, Air Cargo & Package Express Service, Freight Forwarding, Delivery Service
Other Information:

Specialties: Long Distance, Catalogs, Local, Custom Packing, Air Freight, Desktop Publishing, Domestic, Fragile Items, Flyers, Collating, Cargo & Freight, Aircraft, Forms, Light Freight, Brochures, Documents, Newsletters, International, Packaging

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Reviews

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Posted: 19 days ago

Overall
Promptness
Service

Very unreliable very late delivering of packages up till 7 p.m.. or you may not get your package at all; not even a notice.

FedEx drivers.. Try there best not to deliver package.
No one ring door bell. no knock on door. A missed info notice with the tracking number.
Constant ongoing problem.

Avoid this establishment at all costs report them to the BBB

Helpful?Flag

Posted: 5/12/2016

Overall
Promptness
Service

I was called by this center to reschedule a package delivery. The package was redirected from a different UPS access point because it was full.

Within 30 seconds, I was being screamed at by the representative on the phone because I was unable to locate the address of the UPS check point as quickly as he would like. I then asked why I was not notified that my packages were at this center, and I was screamed at some more about how this was a "favor" to me. Before I could get my questions out, I was interrupted multiple times by this shrill and aggressive representative. I just had simple questions about my packages, and they were treated with upsetting hostility.

Nothing like dealing with an aggressively hostile customer service representative, and knowing that they have your home address and phone number.

Helpful?Flag

Posted: 3/4/2016

Overall

This is "HELL", I received all ready a big box from Avon, 2 crystal jars from JC Penny, 7 "SEVEN" dinnerware, ( replace after replace) by Target, 3 boxes from Aldo shoes, a bike and a laptop from Amazon completely destroyed. I have this problem for years and they don't care, no matter what you say or how many times you call they don't care about you.
THIS IS THE WORST PLACE IN AMERICA

Helpful?Flag

Posted: 10/24/2015

Overall

Since when does a UPS driver get to play "God" when deciding to leave your package when you place on their system to do so?! Then send an email saying next delivery for Monday between 12:30 & 4:30pm. Other companies deliver after 5:00 pm you know when working folks are arriving home. What is the point of the so called My UPS thing if your directives are ignored by the driver?! This is false advertising and so be noted on their site that each driver gets to play "God" when they deliver YOUR package. Then all of a sudden it's too late to pick up your package when there's 1.5 hours left before closing and I only 5 min away?! I didn't want to believe the reviews but they have proven everyone right that they suck! If you can get your packages shipped to your employment go for it since if you live in Philadelphia, the drivers controls if you get your packages. In other words "F" what is on the profile. I can do what I want with the customers packages and "F" up their day! No Saturday delivery as a major courier is pathetic as well. It's 2015! People only get packages on weekdays only? I hope the other couriers put them out of business! Even the USPS makes deliveries on Saturday's and even Sunday delieveries if requested! They deserve no stars, an F and a negative rating... At least in Philadelphia where the drivers act like the mafia... 0 stars is the truth...

Helpful?Flag
Updated: 4/22/2014
Overall
I wish I could give them negat...

I wish I could give them negative number of stars. I hope they go bankrupt. I sent a package from NY to Philly to my friend to deliver it to my family in Turkey as she was going there herself. But the UPS driver affiliated with this delivery center did not leave a sticky note notice on her door 3 consecutive times they stopped by, and they sent the package straight back to me. Now I have to pay $180 plus possible customs fee to ship the package to my family since my friend already took off. I can't believe the magnitude of inconvenience they caused to me. From now, I will use Fedex, USPS, etc as I should have, even before this happened...

Helpful?Flag
Updated: 4/22/2014
Overall
I wish there zero stars. I ha...

I wish there zero stars. I have never felt more insulted by and disgusted with a company in my entire life. My brother's birthday present was supposed to be delivered on Friday. It required signing, but rather than use their brains and come by with those packages after 5, like I regularly get from Fedex, they come at 3. I needed the gift for satuday so I called them and told them I would pick it up. They said expect a call back within the hour to let you know when and where you can get it. Well over an hour comes and passes with no call. I call the main number to check out whats going and, and she says that philly never updated the system so she doesn't know, and she has to physically call them. After about 5 minutes she gets back on and tells me it's in south philly, but they are closing in 5 minutes. She is very nice and apologizes, but it's not her fault so I'm not going to yell. About 5 minutes later I get a call from some piece of trash crack head sounding woman from the philly depot, literally yelling at me about "why are you calling and saying I never called you". I told her I never got a call and she says that she talked to me and I said I would pick it up monday. I said that never happened, and I swear to god, she says, well I left a message. I asked how she could have talked to me if she left a message. She said maybe she was confused. After 10 minutes of her and I yelling at eachother, and me asking her, What would I possibly gain from purposely not showing up to the package that I want, and then call the main number and ask where it is? She obviously didn't have an answer. As I tore her argument apart she obviously started to realize that she never called me but only apologized when I demanded it, and of course it was "sorry if there was any confusion". I now have to wait until monday, the specific thing I sent to pick my package up for in the first place. It defies logic how this place is still open if this is the level of costumer service they hand out.

Helpful?(1)Flag
Updated: 4/22/2014
Overall
U{S is a good idea to use it t...

U{S is a good idea to use it to send a product to you but its not very good to send a duct to your home. It might not be good by gas prices for cars and trucks and/or by how Philadelphia acts like on your opinion.

Helpful?Flag
Updated: 4/22/2014
Overall
Should see what happens to you...

Should see what happens to your packages when loaders get mad you would never use ups again you might even deliver it your-self if you knew .

Helpful?Flag
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UPS

15 E Oregon AvePhiladelphiaPA 19148

(800) 742-5877

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UPS

15 E Oregon AvePhiladelphiaPA 19148

(800) 742-5877

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