Great Beer, Mediocre Food, Horrible Service
With visitors in town, I and my friends decided to have a Friday night out on Chestnut for dinner and a few drinks. After purchasing a $25 for $10 coupon from Groupon for Triumph, we thought we'd check it out. We had all heard good things about their brews, and the reviews seemed to say they had decent food and an interesting atmosphere as well. It was very brightly lit, moreso than desired for an eating and drinking establishment, in my opinion. Absolutely no mood lighting whatsoever with the bright florescent lights in this section, which was very different from the rest of the restaurant. After something of a wait our waiter finally came to our table, and we handed him our coupon, which he looked at curiously and then left with, and this is where things began to go down hill. He did not seem to be very knowledgeable about the beer selections, other than to tell us that the rotating brewer's selection was no longer available. After a long wait, he returned with our drinks and took some appetizer orders, which he confused greatly as he did not quite seem to understand what we were ordering. By this time our beers were running low and he did not take new drink orders either. By the time he returned with the (incorrect) appetizers, we had all been without drinks for some time. He finally got our new drink orders this time, and gave an apology that their computers had gone down and were having to reboot, but left before any dinner orders could be given. After a few more minutes he had still not returned with our second round of drinks (we had been there for close to 45 minutes by this point), and our late friend was almost at the restaurant. Now, mind you, the waiter had been gone some time, and we had not seen any other staff around to inquire as to if it would be okay to move one of the many empty tables over to add on. So, we took it on ourselves to move a corner two-seat table onto the end of our collection to make room. Still plenty of space, and no one was disturbed. As we were moving it, a member of management walked by and asked brusquely what we thought we were doing. We explained that we hadn't seen any staff and were moving a table to make room for the seats we had originally requested. After we offered apologies and asked if it was okay, she said, and I quote, ""You can move it, but generally it's not okay to move furniture unless its your own house."" Shortly afterwards more wait staff came by, dropped off our previously ordered beers, and removed our menus, before the waiter had even taken our order. When the waiter finally returned we simply asked for our checks. Missing from the bill was the $25 off. He apologized, took the bill, and returned a few minutes later. Only problem is, he didn't actually take off $25. Highly frustrated with the service, we left enough cash to cover the amount listed, with a couple of dollars more. If he bothered to re-do it, he would have noticed that the amount we gave him was enough for the amount charged with the proper amount of the coupon taken off, plus an adequate tip. Computer failures can cause problems, but they are no excuse to ignore your table, be rude to customers and make serious calculating errors on the bill, especially when the restaurant isn't even all that busy. If you're on Chestnut St. looking for a good brew, pass on Triumph and go across the street to Eulogy or one of the many other excellent micro breweries in Philadelphia. I know I won't be returning.