01/13/2009Provided by Citysearch -
Great food, step up from Capriccio, the prior tennant. Good coffee. Great soups and sandwiches. in particular, the homemade chips are excellent. BUT, the service is absolutely horrible. They have very well meaning, but not so bright staff. They're all quite nice, but screw up my order almost every time. Be it a toasted bagel, or a sandwich, inevitably something is messed up. I'll get asked ""was that to go or for here?"" 4 times because they ask, then don't listen for the answer. If I ask for a bagel with butter, they put some awful speciality butter on it without telling you, unless you specify regular butter. They'll put your sandwich in the heat press, then forget about it, until you remind them.
They have no system for waiting on customers. Sometimes you could be standing at the register for several minutes while the staff scurry around behind the counter doing other things. Sometimes one person takes your order, another takes your money and yet another makes the food. This assures that the order will not be done the way you ask. On several occasions they forgot to ring me up, and I could have walked out without paying. I thought these problems were just the place getting settled, but its been several months now.
I keep going back because the food is good. If you go, be prepared to tell them EXACTLY what you want, repeatedly.