around 12:02 to 12:24 friday nov 4 2016
1) i was 2nd in line, and it took over 20 minutes.
2), after saying order and handing 2 bags of coffee to grind, a tall african american female (i say this for owner of the franchise to identify crappy employee) in the line behind me who turned out to be an employee (supervisor? she was bossing everyone) purchasing stuff after her shift who was getting impatient!!! (because they're so slow!) - repeatedly pressured me to put my chip credit card in before the baristo rang me up and before i even knew the amount (he was off putting coffee in grinder). She came at me from the side and told me, not asked me, repeatedly, and i asked her to back off because i'm head injured and noise sensitive, and then she stepped more in my space, until i said, keep it up, and you're going to cost [the baristo] his tip, because i felt so powerless and overwhelmed, and she wouldn't back off.
(i had two orders on two cards, but she didn't know this - i wasn't sure which one he was going to put through first.)
she then flew in a huff, and said loudly twice to the baristo - "i'm going to ring myself up!" and went around the counter and did so, and kept picking a fight with me, saying "it's fine lady" (uh, no, it's not). and said something to baristo.
3) she then told the baristo to give the man behind her his order for free (but then another employee rung it up -not sure if he paid, fyi franchise owner).
4) i tipped the baristo, only to find he had wrinkled and not sealed the bags so they leaked all over (incompetent or on purpose? because i then asked him (not her) if i could put the tip on the card, and she interjected no, so maybe he thought he wasn't getting a tip).
5. i've been to many starbucks. i always tip, and i always feel they're wonderful. until now. unbelievable.
worst. starbucks. ever.