I had an absolutely terrible experience with PhilaPets and would not recommend them. I believe the previous review is correct when they stated that at one point in time PhilaPets was a great service, but in the more recent years has gone down hill. Their sitters could not follow a simple instruction to keep an inner door closed, so my cats were able to access and eat a Poinsettia plant, which are poisonous to cats. I understand mistakes happen, but as sitters came and went for days none of them noticed that the cats had eaten the plant or thrown up in multiple spots right inside the front door. When I contacted PhilaPets they were apologetic and refunded me my money and also returned my keys, effectively dropping me as a customer. When I contacted them as to why I also received my keys with the refund, they told me that they would need at a minimum 45 minute visits to feed my two cats, which is absolutely ludicrous.