I'll preface it with the following.
-the ride from Central Philly to Bridgesburg. It was fine.
-the driver. It was fine. He was very nice and chatty.
-if you go on their website, there is a lost and found link where you can fill out a form. Their response team - SO quick to answer you. Impressive.
What WASN'T fine.
After I arrived at my destination, I realized minutes after the taxi drove off that my camera had dropped out of my pocket. Yes, yes, that was my fault - but if you've never lost anything in your lifetime, I'd love to meet you. (It didn't help that 11/1 Saturday was a day of Hail Mary downpours- Google it!, so I had all my rain crap on me!)
Luckily, I had the company's number because I had asked the driver for his business card. I called the dispatcher right away and he REFUSED to dispatch the driver to come back to me with my camera!!!! (To be fair, I didn't have the medallion number, but COME ON, how many 6666 drivers are in Bridesburg at 12:30p on a Saturday??? He told me to call the PPA instead - which I did - but their offices are closed on weekends! NOT helpful!
(Might I add, I called the dispatcher 3x times that morning. I got the guy twice. A girl once. The girl was at least sympathetic. The guy - he did give me the PPA number, but showed no compassion or concern and was even barking in the background when I was talking to the girl.)
And, as a result, I've had to:
-stalk the PPA for the last six days (nice and patient folks, by the way. THEY get 5 stars!)
-file a police report (why should the cops be out crime fighting when they can waste time by filing reports like mine about lost property!!!)
ALL of which could have been alleviated with a mere dispatch to whichever cab had just dropped me off. (BTW, it WAS possible as I asked the PPA about it!!!! BUSTED!!!!!!!!!!!). I even offered to pay the fare for the driver to come back to me!
(The camera I can replace, it's the SIM card with all the sentimental and irreplaceable photos that I'll never see again that upsets me.)
UNREAL. And, as an out-of-towner, it left a really bad impression. (Oh, and when karma pays you a visit later and YOU lose something just as important - it WILL happen at some point in your LIFETIME - that unsympathetic sound of laughter will be me.)
Thanking karma in advance.