I wouldn't recommend this credit union to anyone. Their customer service is very rude especially their telesales department. They have a very confrontational attitude and disposition on the phone similar to meeting a ghetto ignorant person. Their back account numbers aren't secure enough, that it causes their bank tellers to dip into other people's accounts if they aren't paying attention. They have an auditing system to fix this but it just shows that their bank account numbers aren't that strong they have to monitor and notify management. As well, DO NOT get a PFCU Line of Credit in conjunction with a Signature Personal Loan...WHY you ask? Here is the thing, if you miss one payment from your Signature Loan, they pull that amount missed from your PFCU Line of Credit...so they basically push you into further debt instead of working with you for a payment plan. As well, they offer paid loans which are predatory. And their Teller Net online banking system isn't secure and is very unstable with constant password and login resets. Not to mention going back to loans; if you have a 10 window to make a loan payment, they call you up within the first 3 days with an attitude on a Saturday morning before 8am which is illegal; claiming that your late. To me this doesn't make sense why, when they are the ones that approved a 10 window when the loan was approved and issued to the borrower. I wouldn't advise taking any student loans or car notes from them either and what ever you do, get everything in writing as well as when you are choosing to close out business with them (as I hope you never initiate contact with them in the first place.)
I really advise anyone reading this to do their homework before thinking of putting your hard earned money in PFCU. They claim to be community focused; but in my opinion they take advantage of the poor and low income members of the Philadelphia area and it's surrounding suburbs.
I know being in customer service is hard for any business, but a business need to maintain and exhibit respect, they need to treat their clients with dignity instead of continuing a ghetto and aggressive mentality through there customer service, banking polices and government. They really lack empathy is what I'm trying to say and they can be very passive aggressive in their ways and as a customer you have to be able to read them.
Who knows, maybe things will change for PFCU in 2016 and moving forward. I just hope that they focus on exhibiting a standard of maturity and realize that you get more bees with honey.
I hope this has helped anyone in my situation or who is considering doing business with them. Best of luck on your credit union search!