Do NOT use this service, this woman is a SCAMMER, not a cleaner. It pains me to even have to give her 1 star. I decided to go with Maid in Heaven because of the reviews and a good rating on the better business bureau. She came to clean my apartment that I had just moved into and that needed a top-to-bottom clean. I was very specific with Lynn that I'd like her to pay particular attention to the baseboards, radiator, bathroom (and bathroom fan), kitchen, and closets. I came back to find my apartment in basically the same shape: dirty baseboards, dirty radiators, filthy fan in the bathroom, equally filthy closet doors and floors. If she did anything she might have used one Swiffer wet cloth to "mop" the wood floors and given the bathroom tiles a half-heated wipedown. I gave Lynn a call to express my disappointment, and she claimed she "worked really hard" but that there "wasn't enough light" to do the job properly. Any respectable professional would have called me that day to talk about what she couldn't get done. When I specifically mentioned the dirty bathroom fan and its surrounding dirty walls and ceiling (it was BLACK with dirt) she said "I must have missed it... it happens". I asked what she planned to do to address my feedback and she said "nothing, I did the best I could" and then laughed at me when I said I would be providing feedback. Do yourself a favor and don't hire this service.