I've tried to eat here about five times in the 3 years I've worked a block away. I absolutely hate going to LaScala's. Everytime I hope that just maybe, it isnt as bad as I thought, but no everytime I go its worse that the time before. It's not just me, I work with 40 other people that can say LaScala's service SUCKS! PERIOD. In fact I might have them all write a review so people can read what the service is really like.
First and formost, it always takes forever before your drink and food comes out. I'll have an hour lunch break, and my food arrives 15 minutes before I have to clock back in. So I figured this one time, I'll tell the waitress my lunch break is only 45minutes so I cant wait too long for my lunch. They were not busy, I figured this should be an easy task. She must have forgotten about me because I sat there without even a glass of water for 45minutes. So i got up and went to the register and asked the girl standing there what was going on because I havent even gotten a drink and its been 45 minutes. She had the nerve to tell me to go sit back down with a full out attitude. EXSCUSE ME?! So I called her out on it, and asked for the manager, in which the manager says my food will be right out. Mind you I ordered a chicken ceasar salad.... They bring out a god knows what salad at exactly the 1hr point. So this is when I obviously got upset and the manager says to me oh I'll send you over a new salad. ARGHH!!! I couldnt even eat what they gave me or wait for what I wanted and had to leave in which they still charged me for their mistake! The whole time all three females I had to encounter gave me such attitude I wanted to cry. My favorite was the time where I saw a few of the tables around me get free bread. I asked the waitor if we could have some bread and he says to me we have to pay for it. HA! Are you serious? the jerk was going to charge us for something other waitors was giving free to the customers? Oh and dont be surprised if they jack the price of your food on your bill compared to what it's priced on the menu. They suposidly changed to prices for about a year now yet they still use hand out the old menu.... hmmm false advertisement?? My advise to the workers at LaScala's, if you cant be nice to your customers find a job that isnt customer service related because you all are horrible at your job.