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Joy Tsin Lau

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Business Details

Hours:

Regular Hours

Sun 12am-1am, Sun 10:30am-12am, Mon-Thu 11am-12am, Sat 11am-12am, Fri 11am-1am

Extra Phones:

Phone: (215) 592-7228

Phone: (215) 592-7226

Services/Products:
  • Banquets
  • Restaurants
Payment method:
visa, amex, discover, master card, cash
AKA:

Joy Tsin Lau Chinese Rstrnt

Joy Tsin Lau Chinese Restaurant

Categories:
Chinese Restaurants, Family Style Restaurants, Banquet Halls & Reception Facilities, Asian Restaurants, Caterers, Restaurants

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Reviews

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07/05/2012
This is my favorite spot in Chinatown

This is my favorite spot in Chinatown for Dim Sum. Very kid friendly. Just park in garage next door & validate your ticket at the register.

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07/19/2008
Subpar food, gaudy decor, language barrier

I live in Chinatown so I'm pretty used to the language and culture barrier. It's usually not a problem, but the people here have the worst ethics and professionalism of any place in Chinatown. I went to Dim Sum with a group of six people. It was very crowded so seating was limited. One person with us was a larger man, and as we sat down they insisted that he sit on the inside since he may block the aisle from carts g... view more

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01/30/2007
Terrible Service!!

I usually go to Joy Tsin Lau for dim sum so I've never experienced the customer service but my husband and I decided to go on a Wed. night just for a quick dinner. When we arrived the place was empty except for a very large party. For starters, our server had to scream to talk to us, then it proceeded to take an hour and a half for our food to arrive. About 1/2 hour into our wait the large group started to speak o... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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08/20/2006
Worst Customer Service

Been going here for years with my family and each visit the customer service just gets worse! The front desk girl has the worst attitude in Philadelphia. Food used to be much better but its still quite good and consistent. Next time I'll try another restaurant in China town. Definately not the place to go if you want a pleasant dining experience.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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06/16/2006
Great Dim Sum with Friendly Service

A lot of things must have changed at Joy Tsin Lau since the previous reviews were written. We randomly wandered into the the restaurant on a busy Saturday and were seated promptly and recieved wonderful service! The Dim Sum came around very quickly and the servers were patient with their explainations. The meal was also extremely reasonable (about $20.00 for two), we had a really wonderful experience! There is also ... view more

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06/03/2005
try dim sum, skip dinner...

This place has been in Philadelphia for some time. Even with their horrific services, they still manage to serve a somewhat decent dim sum (i said somewhat). However, they need to work on their dinner dishes. It wasn't too enjoyable.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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03/09/2005
Ignorant Waiters

The manager needs to hire a younger, and more efficient staff because these old men and ladies are getting too grumpy when they're suppose to serve you in a respectable and cordial manner. I had came with a group of friends which would have been doing a good business favor towards them but they did not come to take our orders when we were ready. The waiter told me to wait...wait for over 15 minutes probably. What's w... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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01/21/2004
good food, worst service ever

I have been to this restaurant at least 10 times over the past few years. Each year the service has gotten worse while the quality of the food has slowly gone down. The food is still very good but was much better 4 years ago. The service now is horrible. The waiters and waitresses have an attitude the moment you step into the place. It is as if they are doing you a favor by serving you. If special requests will... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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12/25/2003
Don't go!

The service was the worst I ever experienced. Almost everything went wrong, for instance: though we had a reservation they sat us 30 minutes late; the waiter forgot to give our orders to the kitchen (!!); when we complained about the lack of food, they brushed us off, claiming not to speak english; and, then, after all that, they told us that they didn't have one of the dishes we ordered. It was terrible and I wil... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
05/03/2003
Run, don't walk

Despite a handful of customers, the service was the most abysmal I've seen for Chinese restaurant . acted as if they couldn't care less about a customer.- brought the entree while just starting to eat the soup and brought the appetizer after the entree came. This all took place within minutes of each other. The lemon chicken was returned to the kitchen because it was so dry and overcooked it looked as if it was cooke... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Joy Tsin Lau

1026 Race StPhiladelphiaPA 19107

(215) 592-7227

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Joy Tsin Lau

1026 Race StPhiladelphiaPA 19107

(215) 592-7227

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