I liked the first end best where I made the call and ordered a pick up. The messenger arrived and was a little scruffy but he's a messenger so that was no problem. He was there w/in an hour as promised and courteously picked up my delivery. The only slight complaint I had was that they did not offer my confirmation of delivery slip and I had to call twice about it even though I told the driver I needed it before he took off with the delivery, and the dispatcher later that day. But I got it the next day after calling again. The price was comparably good and I'd use them again as long as I have the time to follow up.