So as soon as i walked in the door there is a lady at the front desk who is so much into her paperwork that she doesn't even acknowledge me. I work as a receptionist and i know all about customer service and hers was very poor. After several minutes of students and instructors passing me by without asking me what type of service i wanted i asked for a disclaimer. I wrote on their log sheet at 5:45 the persons name who always does my hair and the type of service i was requesting. After waiting an hour and a half for her she comes to the waiting area and says how she didn't know i was there and that she was booked. Now the instructor knew i was waiting for her and did not tell her that i was there and claimed having no knowledge that she was booked. Needless to say i was highly angry that i had waited for almost two hours and she was not able to do my hair. Isn't it the instructors job to have known that she was booked. I even asked the instructor if i was next and she said she would find out and i never was told anything. instead of waiting for almost two hours I could have had someone else do my hair if only the instructor was doing her job in knowing what was going on. I ended up leaving and needless to say i will never return. Which is a shame because i don't always have 30-40 to spend on a hairstyle. i am a single mother of three and sometimes it's nice to save a little money while giving the students some practice. On top of the students practicing and learning how a salon operates the instructor also needs an instruction on customer service. 1522 chesnut st. in philadelphia, pa.