I had an emergeny family medical situation and needed bedding for a nurse's aid. I found EZ Bargains prices to be reasonable. However, I knew it was too good to be true! I purchased a bedding set from the 3614 Germantown Ave location and paid for NEXT DAY delivery, AND PAID EXTRA TO HAVE IT DELIVERED TO THE 2ND FLOOR! The salesman (Donny) told me it would be delivered the following day between 12pm and 4pm. I called the following morning to confirm delivery, but after 4 attempts, NOONE answered the phone...then, the phone was off the hook for the next 2-3 hours. Finally, at 3pm, with nothing being delivered, someone answered the phone. When I asked about my delivery, the ignorant person answering the phone (Ahmad), told me that the saleman, Donny, was off that day and that he DIDN"T KNOW ANYTHING ABOUT THE DELIVERY CAUSE DONNY DIDN'T TELL HIM! Huh! What kind of business operates like this??? He even acted annoyed with ME, a paying customer, when I complained that we had been waiting all day for the delivery! He finally told me that the bed set would be delivered that evening. When the set finally arrived, the delivery people did not even bother to take it upstairs, which is what I paid extra for. They simply dropped several boxes on the floor downstairs, and rudely ran out of the house and left!...a house of only women! I am infuriated that I was charged extra for an upstairs delivery that I DID NOT get, as well as the lack of assembly! At the store, it was understood that the bed would be delivered to the 2ND FLOOR AND ASSEMBLED! What kind of furniture place does this? We cant even get the box spring up the stairs!! I dread what response I will get when I call them to take it back!! WHO IS THE OWNER OF THIS PLACE? YOU CARE TO MAKE YOURSELF KNOWN? I think I'll report this furniture place to BBB, and NEVER SHOP THERE, OR ANY OTHER LOCATIONS, EVER AGAIN! Don't waste your time and money!