Lack of professionalism, but I love my hair!
I wanted to like Duafe, I really did. The online appointment booking, the great communication when it came to my appointment...all things that made me hope they were on their toes. Although I have to admit the incorrect prices listed on the web site did give me pause.
On the day of my appt the salon called to let me know there was a water main break on the street. The caller was very helpful and informative in letting me know another way to get to the salon. Again, I was thrilled with the attention to detail.
My appt was at 10:15am, so I arrived at the salon at 10:00. Gave the receptionist my name and time of appt, she asked if I could take a seat. Again, everything was fine up until this point.
A 1/2 hour later and I'm still sitting, waiting. No one said anything more to me..
An hour later and again...no one told me anything and I'm still waiting.
An hour and 15 minutes later the stylist comes over, apologizes for running late and ask if I'm ready to get my hair washed. I would of appreciated someone telling me this early on into my appt time?I?m sure the fact that they were running more than an hour behind time did not come as a surprise. Again, the lack of communication came into play when it came to washing my hair. Neither the stylist or the receptionist mentioned that all they had to wash hair with was cold water. Apparently the water main break hindered the ability to produce hot water however, I didn?t know this until the water hit my head.
During conversation with the stylist I was told they were running late because the previous client had wanted color. Which in my opinion with the time it takes to do locs, anything not on the books should be handled at a later appt to not back the stylist up. If the appt was on the books with the client getting color, the timing should of been adjusted.
Finally after my cold wash I get my hair twisted and rod set, which by the way went perfectly. (did I mention I love my hair?!)
So, under the dryer to wait until my hair dried?in the meantime the stylist was doing another head. (about an hour or so passes)
After that person was finished the stylist placed them next to me. After checking both dryers and adding more time to mine the stylist says??I?ll be back? and walks out. Walks out the door.
Again, I?m waiting?.and waiting.
I look at my watch and realize that the stylist has been gone at least 40 mins or so. It?s now around 2:30 and I?m contemplating asking someone else to see if my hair is dry and to take out the rods. I?ve been at the salon since 10am and had other errands to do.
Luckily the stylist comes in 10 mines later and checks the dryer. Oh, not MY dryer, the person who was here since 10AM but the other dryer. Finishes up the other client, they leave and then the stylist comes to me to check my hair.
Honestly at this point I don?t care if my hair is dry on not, I have to leave. I ask to please just take out the rods.
I sit in the stylist chair, they remove the rods, they ask if I want the locs separated. I decline anything further, pay my bill and leave.
The appointment was frustrating in regard that they never informed me of what was going on. That the stylist was running more than an hour late, that they had little to no hot water. The stylist leaving for at least 45 mins and never mentioning they were leaving. Helping other clients leave before helping the client that had been there the longest.
My appt was at 10:15am and I did not leave the salon until 3:20pm...way to long in my book. I had no issue with the price as I do love my hair however, the lack of communication, timing and professionalism leaves something to be desired though.