Avoid using this cab company at all costs. If you must use them, ALWAYS get a receipt or, at the least, remember your cab's number. I thought I remembered mine, but I was mistaken. I often ride cabs in Philadelphia and usually pay in cash so the driver doesn't give a receipt (which, in retrospect, they should ALWAYS do). This was my complete downfall. I left my wallet in the back, noticed it 30 seconds after the cab sped away, tried to run him down, but failed. So, I called their dispatch immediately. Without a receipt or the cab number, the best they can do is issue a text to all drivers (who, by the way, are always talking on their cell phones). A text? Are you kidding me? What happened to CB radios? ""Cab at 7th & South. Please stop. Lost wallet in back seat"". I wish it was that efficient. I called back every 30 minutes to check in. During my last call, (1.5 hours later) I asked what the dispatcher was texting to the drivers and he said ""Lost Wallet. Please call dispatcher if found."" When I tried to tell him it would be prudent to include where I was picked up and dropped off at, he continued to talk over me. Literally, I couldn't get one word in. He just kept talking over me, and over me, and over me. I can't stress enough how much he kept talking over me. So, I loudly asked him to please stop talking and click, he hung up on me. GREAT customer service; NOT! I called back to speak with a supervisor. She was most helpful and took down my pick up and drop off location, but that was 1.5 hours after I was dropped off. God knows where my wallet went.