11/22/2009Provided by Citysearch -
Holy cow, what a night. Where to begin? A relative gave us an Applebee's gift certificate and after a year of seeing it sitting in our kitchen drawer we finally decided to use it. We walk in, the place has customers but it hardly looks like a rush. The host tells us we can sit at a bar table or wait for a real table. How long's the wait? He's not sure. We tell him we'll wait a few minutes and see what happens. He gets on the phone and is asking why no tables upstairs are being bussed, walks away, comes back later and says, as though its some kind of game of wills we're playing with him (dude, we're on YOUR side here, okay?), ""There are no tables available and there won't ever be any available. You can wait all you want.""
He says if we sit at a bar table we'll get faster service so we do that. He takes us to a table and gives us a couple of their natty old dirty menus. We are ignored for 5 to 8 minutes while booths in the dining room in front of us ARE getting bussed and new customers ARE get seated and waited on! Somehow the host was unable to deduce that tables were moments away from being available.
A waiter finally comes and takes our drink order (two waters, how hard can that be?). 10 minutes later we get our waters from a bus person but the waiter never returned.
After 15 more minutes I just go to the bar and say are we supposed to order from you or is there table service? The bartender apologizes profusely because they're ""really getting slammed"" (they ARE? this is getting slammed? These people need a manager. Isn't there anyone in charge at this place?) and takes our order.
30 minutes later the bartender brings us our lukewarm food. I've got fettucine alfredo with shrimp; and hey they've thrown in some broccoli with it! She apologizes profusely for the delay and tells us they're really slammed and ""the kitchen's a total wreck."" Nice thing to tell the customers. She asks if we need anything and I say do you have parmesan cheese? She says yes and then just stares at me. Long silence. Yep, they sure do have parmesan cheese. Finally I say, Uh, can I GET some? She hesitates, says yes, and darts away, never to be seen again. I guess the ""do you need anything"" was code for ""don't ask me to get you anything.""
Its clear that she felt bad and this situation was clearly not just the bartender's fault; it was, well, everyone's fault on staff that night. The host, the bus staff, the waiters, the cooks. By now they should have been offering us and the other grumbling customers near us a free appetizer, free drink, something, for our trouble and incredible patience.
Here's the kicker - the broccoli mixed in with the pasta was RAW. Uncooked, just warmed by the lukewarm pasta sauce which was competely bland, and the shrimp were hard and seemed barely cooked. My kingdom for a little parmesan cheese! Is that asking too much!
My partner didn't fare much better with the orange chicken bowl which was a couple of chunks of orange chicken over hard, half-cooked rice and half-cooked vegatables and the whole thing was dry as a bone, no sautee or sauce. It's like they assembled it all but never cooked it.
Fortunately the gift certificate covered this travesty or we'd have walked out much sooner. No way I'd have spent my own hard-earned money on this crap. We won't be back. The whole staff from host to waiters to bartenders to cooks was like a bunch of kids playing restaurant. Not a single soul there seemed to have the slightest idea what they were doing. It's as though they'd heard a restaurant described but never been to one, and decided to give it a go. We could have made better food at home in the microwave and it would have taken 10 minutes.