I would highly recommend this service company. I just purchased a Whirlpool Refrigerator. The day the unit was installed into my home, the water switch would not turn off. The dealer where I purchased the unit, and who was installing it, called into Quaker City Service for service. I was scheduled for the very next day. I was told when I was scheduling the appointment that I would not get a time frame the night before, but that a tech would call me in the morning between 8-9 A.M to give a window. This was a little frustrating since I could not plan out my day, but I put in a request to have morning service. The day I was scheduled, the technician called at 8:15 and gave me a time frame between 9:30-11:30. He came to my home within the time frame, and had the part needed to fix my refrigerator in his truck. While it was unfortunate to need service on a brand new refrigerator, I was very impressed by the way I was treated by Quaker City Service.
605 MacDade BlvdFolsom, PA 19033
From Business: We are an appliance parts distributor with 7 locations in PA, NJ, and MA. We have access to Whirlpool, General Electric, Frigidaire, and many more brands of parts!
EXCELLENT Service all around!!! I expected to be disappointed based on several reviews; and a non-existent appointment supposedly scheduled by an inept Whirlpool representative however, from my first call to Quaker City, Dawn and Alyssa made sure my appointment went through correctly by contacting the Whirlpool representative directly to help her schedule the appointment correctly and followed up with me by calling me to confirm the appointment!! Now THAT'S good customer service!! The technician Roger Carlin was professional, polite, knowledgeable and very helpful with advice to better utilize my appliances. He patiently answered my numerous questions, ordered the necessary parts and returned when he said he would to make the repairs. Quaker City surpassed all my expectations and I'm happy I used their services, would recommend them wholeheartedly and would definitely use them again. Kudos to all!!!
Our Whirlpool front-loader basket broke, and it was covered by the Sears extended coverage plan. The service team was supposed to be at the house between 8 Am - noon and showed up at 1:30 PM (with no call that they would be late). However, the team did appear to know what they were doing and replaced the entire basket assembly and connecting parts in 2 hours at no charge (covered by service plan). So far, post-repair, washer is back in working order. In general, I take advantage of the once-a-year free check-up provided by the service plan. I have found the various Sears appliance repair staff knowledgable and usually more reliable as far as being on time than this particular visit.