I am really shocked that the customer above is so displeased with them because I am beyond happy with my entire experience at Imperial. The lady in the showroom that helped me was extremely helpful and really knew her stuff. She helped me pick out a color for the countertop that worked with everything else in the kitchen. Their price was the least expensive I received. The template guy was very nice and shared a lot of his knowledge as well. The installers were also very nice and did a gorgeous job. The countertop fit perfect! I had once small concern, and the office was very quick to address my concern. I would definitely recommend Imperial.