REPLY TO "JUST AWFUL" Concerning the specifics of joerf48, the financial part of the transaction was screwed up because she used a debit card that had an insufficient amount to cover the 50% deposit. The debit card transaction was cancelled and a credit card was used. Unfortunately, banks will hold back money on debit cards for days before it is returned and available to be used. The transaction was resolved once the banks caught up with everything. The initial Range top was refused by the distributor (never got to us) and a rush order was sent to the factory to build another ASAP - Note: Special Order! The ventilation hood comes in a sealed box from the factory - it is opened at the client's home. Though the hood was received damaged, the piece was replaced within the week, and the contractor was free to use whatever parts of the damaged hood that he needed to keep the job on schedule. The Island trim may have arrived damaged from the distributor, but another well packed replacement was sent out to AIRS rather than the client, and that piece was in the client's hand within 24hours. Final point - everything has been completed, delivered and installed. With special orders like this one, AIRS Appliances is totally dependent on the manufacturer & distributor as to arrival time and state of packed/sealed appliances. Pretty good followup to uncommon situations.
Our Whirlpool front-loader basket broke, and it was covered by the Sears extended coverage plan. The service team was supposed to be at the house between 8 Am - noon and showed up at 1:30 PM (with no call that they would be late). However, the team did appear to know what they were doing and replaced the entire basket assembly and connecting parts in 2 hours at no charge (covered by service plan). So far, post-repair, washer is back in working order. In general, I take advantage of the once-a-year free check-up provided by the service plan. I have found the various Sears appliance repair staff knowledgable and usually more reliable as far as being on time than this particular visit.
Our washer broke, and the technician came, fixed it quickly, and it's been working great ever since. I only give 4 stars instead of 5 because it was over a week before we could schedule someone. That's a long time without a washer. But when he got there, service was wonderful.