My husband rented a car on Mar 4th and 2 weeks later he discovered he misplaced his glasses. I called today to see if he might have left them in the car. I had the pleasure of speaking with Denny, who truly demonstrated he understands the relationship with a customer extends beyond the rental. Denny went out of his way to check every possibility for where they might be. When he came back to tell me he hadn't found them, I believed he had done everything possible. It's situations out of the norm, such as this one, that can make a customer relationship. If Denny had been too busy to check, if he said there was nothing he could do because it happened 2 weeks ago, or had given me any other excuse, this experience with Payless could easily have changed my mind about where to do business next time. It's not always the big things or the obvious that turn a customer into an advocate for you. Thank you, Denny, for clearly demonstrating you actually do care about your customers! Best regards, Michelle Romanica
I will NEVER rent a car again from anywhere else. There is a new policy in place at almost all the car rental places at Philadelphia airport. You can't use a debit card to rent a car. I had no idea and got the run around from expedia after renting a car from another rental place. After spending an hour and a half on the phone with expedia, they told me to go to another rental place and i would be ok. Not the case, same exact issue. I have dealt with enterprise before, and they were my last hope. After proving I had a round trip flight, they easily rented me a car. I was in town for a funeral, and wanted to kiss the girl behind the counter, I was so relieved. All the staff were very friendly and helpful from the time I got the car, to the time I returned it. THANK YOU enterprise for working with your customers and not throwing them out on the street because they don't have a credit card.
This is the 1st time I've ever written a review for anyplace, but these guys (Pat & Ryan) deserve it & I hope they see this. I'm super busy with work & someone drove into the side of my car. The last thing I have time for right now is dealing with insurance, repair shops, & rental cars. My annoyance & impatience was evidence when I got the rental car 2 weeks ago & when I dropped it off today. They made sure they quickly took care of me (my facial expressions don't hide my feelings very well) and were very polite to me. I hate to admit it, but I can be one of those customers you don't' want to deal with because I can be a little short & snappy. They were very polite & provided excellent service.