I was always taught that you treat others as you would want to be treated. I experienced this lesson first hand on September 1-2, 2015 through your service department and awesome employees. On August 31st, my mother and I left SC on a road trip to visit her older sisters in Philadelphia. When we arrived in Hershey, my mother thought she heard a noise coming from the front passenger side wheel. Initially, I did not hear the noise. After touring the Hershey Chocolate Factory, we hit the road and headed to Lancaster, PA. It was then, that I began to hear some noise. The noise began to gradually get worse and I began to feel it. Of course, I felt frustrated, disheartened and didn't know what to do after trying to seeking assistance from two other dealerships. I knew something major was wrong and didn't know how long it would be before my vehicle would stop operating or become unsafe to drive. After praying, calming myself and determining the next plan of action, I found your dealership and was fortunate/blessed that the operator transferred my call to the service department and the Service Manager, Danny, whom I describe as my angel on earth. I shared the above story with him and he said something that gave me hope that someone was willing to take the time to assist me. He said that he didn't know whether he could help, but if it was his mother, daughter or sister, he wouldn't want them stranded while traveling and asked that I bring the vehicle to the service department to at least be checked to make sure it was safe to drive. I arrived at 6:00 PM and he was assisting another family but made me feel at eased that I was in the right place. I realized while talking to him that Danny was one in a million. He has the gift and skills of excellent customer service and empathy for his customers. These qualities are hard to find in our fast paste and sometimes uncaring, non-flexible and unaccommodating world. Danny contacted me on September 2nd with great news. The problem was the right front hub bearing assembly needed to be replaced. He explained the cost and procedures. While waiting to pick up my vehicle, I observed customers interacting with Danny and realized that his character, personality, attention to detail and rapport with customers and fellow employees has allowed him to establish a community in the service department in which customers feel welcomed and cared for and are not afraid to communicate their needs, give compliments and thanks to the service department employees. What I experienced and observed can only happen when a company/team has established a culture and environment in which all stakeholders are valued, appreciated and respected. My mother and I arrived safely back home in SC. The Equinox sounds and drives great! Once again, I thank your company, the Gordon Chevrolet family, Danny and the entire service department.
I would just like to say that Dani's Auto Sales is the best dealership I have ever dealt with! I honestly could not believe how well I was treated and how the entire sale was so easy. I had been looking for a vehicle for a few months and was looking for a dealership that wasn't going to waste my time and my money. I made one phone call and spoke with Angel. I told him the car I wanted to look at and what my price range was. I simply went on-line and filled out a simple application. The next day, I was told I could go pick up my car. Angel made sure I had a list of what I needed to bring and never rushed me to get there. I was going to go down Friday night to get it, but was not able to go until Saturday. Angel actually told me that driving into Philly on a Friday night might be a little much and they would be open all day Saturday. He was definitely not like any car salesman I had ever dealt with. I do not like being rushed and he just really made sure he was thinking of me instead of himself. It was one of the hottest days we have had this summer and my husband got delayed, making us late. Not one word was said to us. We were treated as though we had arrived early. The car was everything that was listed on-line and then some! Everyone at the dealership was great! While sitting with Larry to go over the financing, we laughed the entire time! It was so hot that we were sweating in Larry's office. Dani actually brought us in huge slices of watermelon to cool us down some. My son and granddaughter were waiting in the other vehicle and he made sure they got some watermelon too! I think if anyone were looking for a dealership that really thinks of the customer first, they need to check out Dani's Auto Sales! What a great transaction and really great people to deal with.
Sooo, I had my very 1st real accident two weeks ago. :^((( I was in Center City and the shop couldn't be closer. After handling all of the business with the cops - I was free to go But I didn't know what to do. I couldn't drive the car. I was hit on my right side door, bumper & tire! I'm stressed, late for work & worried sick... The tow truck driver was there in NOOOO time..... even before the cops (SMH!). My car was towed, The lady running the front desk Alison took care of me from there! She dealt with the insurance company, me & provided car updates, as I waited with supplied coffee, bagels with cream cheese ( I'm hungry when stressed...heeheee). Even though, they couldn't verify my Insurance - the OWNER still entrusted me with a rental car that day! I was so appreciative. My car insurance situation was resolved & they requested I get a different car. So Alison took car of the switch from one car to another without any effort or concern from me. I just had to be there. My CAR LOOKS AMAZING and it run like new again!! - 2013 Toyota. Sorry Alison, but if I every have another accident - I will need you to hold my hand again. Thank you for your general support, concern & care!