Our Whirlpool front-loader basket broke, and it was covered by the Sears extended coverage plan. The service team was supposed to be at the house between 8 Am - noon and showed up at 1:30 PM (with no call that they would be late). However, the team did appear to know what they were doing and replaced the entire basket assembly and connecting parts in 2 hours at no charge (covered by service plan). So far, post-repair, washer is back in working order. In general, I take advantage of the once-a-year free check-up provided by the service plan. I have found the various Sears appliance repair staff knowledgable and usually more reliable as far as being on time than this particular visit.
I have to admit, I was a little doubtful at first because the initial visit was only the service visit. Which I was not informed of. However, after several weeks of rescheduling (on our end), the technicians were prompted and courteous! I really appreciated there time and patience. In addition, providing the reminder calls and the emails were most helpful!!!:) Thank you, Kia
Our washer broke, and the technician came, fixed it quickly, and it's been working great ever since. I only give 4 stars instead of 5 because it was over a week before we could schedule someone. That's a long time without a washer. But when he got there, service was wonderful.