Horrible customer service, I ordered a gun safe through them and 1 week later I found out on my own that the safe I ordered had been discontinued. They still charged my credit card even though the safe I wanted was not available for purchase. No one bothered to call me to let me know. The sales rep would not return my calls. I was able to finally reach someone and thought I resolved the issue only to find out days later that once again what I had ordered was not what was going to be delivered. Again, not one phone call even though it created a change in price and I was due a refund. In 2 days my safe is supposed to arrive and I am not 100% certain what is coming to my door because I can not get a straight answer. What I am 100% certain about is that I will never do business with this company again. What was supposed to be a Christmas presant has turned into nightmare. I barely got an apology from the manager about this whole ordeal. I really expected more from a "family" owned business. I dealt with the Pevely, Mo. Location. BEWARE!