Mack Wallbed Systems

The owner of Mack Wallbed Systems is a great person, providing amazing customer service! I purchased a Selby wall-bed 15 years ago from a company in Sacramento that is no longer in business. I called every company in the Sacramento marketing area that sold wall-bedRyans. No one carried Selby and they would not service this bed. They were only interested in selling me a new bed. Now my bed might be 15 years old but it looks beautiful and I did not want to spend a lot of money to replace a beautiful piece of furniture, especially since I had just replaced the mattress a week before the spring mechanism in the Selby wall-bed broke. Thanks to the internet I tracked the Selby manufacturing site to New York City. I spoke to the owner of Selby and he gave me some leads which eventually led to Ryan. I text photos of the bed and spring mechanism to Ryan. Mack Wallbed Systems did carry Selby until 2009 so Ryan was very familiar with the beds and this problem. He had a piece of iron fabricated to pull the cabinet sides together, moved an existing brace and then repaired the spring mechanism. Ryan adjusted the tension on both sides. Now the wall-bed lifts easier than when new.
Remember these factors:
The bed was purchased from another vendor.
I currently live in Lincoln, CA - a good 2 hour drive each way when traffic is light
The repair took about an hour.
Ryan helped a customer that could not really refer neighbors and friends for sales of his Wall-bed systems because of the distance to shop.
This is great customer service. Repair costs were reasonable. Ryan did exactly what he said he would do, on time and very tidy work. This is a family business, Ryan grew up helping his dad and learning the trade; eventually buying the business. You can really see Ryan is vested in the business and his customers.
If I was buying another wall-bed I would make the trip just because of his great service. Thank you Ryan!