I have only seen Dr. Fletcher once before this with my dog. I just moved here to Perry fl and found him to be a delightful man. Knowledgeable. So I found this rude behavior from his staff unexceptable. Especially since I have always been a paying customer in good standing. But when my dog, of 10 years became increasingly ill, I was told, by the receptionist, to give him all sorts of "home remedies" over the phone. The typical Peptobysmol, Imodium, etc . I know my animal, and being a breeder of nine years, I knew something else was up with my dog so I asked for an appointment and was questioned again on when he was wormed last, his shots and vaccinations, and where I purchased such items. . I give my own vacinations, and worm and care for my dog on a monthly basis. Except for rabies, which is the only one required by law to be given by a veterinarian. My dog was given his rabies shot at a clinic held here in Perry , by a veterinarian, Many animal owners use such clinics, and mobile vet units to help with the ever increasing costs of care. These clinics are given by vets who usually do not reside in the area, thus the term "mobile", but offer exceptional pricing. The receptionist then asked me "WHO" gave the shot to my dog. When I responded with the mobile vets name, I was then told , that because Dr. Flethcer did not give the" rabies shot "to my dog and because I did not purchase the wormers from him, that I should see the vet who did. Accussed me of going inbetween vets, and that this made the doctor mad. Her words. Who I get my wormers and flea control from is none of her business, and clinics are a way to help save money, which we all need to do. It does not constitute going "inbetween vets." for a rabies vaccination. It is a good thing I was not visiting from out of town and had a sick dog needing care, and my vet was miles away. Only to be refused by Dr. Fletchers office because my vet lived in "Wyoming,.", and that vet gave my dog a rabies shot., and not Dr. Fletcher. How ridiculous! And how very frightening for me, and my dog, to experience this unprofessionalism, In a time of need for my sick dog. If this is Dr. Fletchers policy, then that is what I and others need to be told on our very first visit. Not in an emergency with our pets. My dog was sick, and a vet in Monticello had no problem in seeing him. I drove the hour drive with my sick pet,. I am grateful for the kind reception I recieved and the caring staff. My dog is doing better because of them.
I would hate to know that this is the service , the kind I received from Dr. Fletchers office, one can expect to recieve from any vet in any town. Let alone one I live in. I am extremely disappointed in Dr. Fletchers service and staff and hope that improvements can be made in the future. Until then, My service is elsewhere. And so should be yours.
claimed iconBusiness Response.02/08/2012
Response to "sick dog turned away"; It saddens me that people wait until their animal is in an emergency situation to decide to establish a client patient relationship. This pet owner choose his vet when he went to her mobile clinic. She also has a clinic she works from in Trenton, FL that he could have used. It is so much easier to blame others for the poor choices made in the past. Our doors were open to this pet owner 5 days a week, yet he prefered to see a vet that is here once a month, this can hardly be blamed on Dr. Fletcher or his staff. As to the "money saving" excuse, this clinic is involved with a low cost vaccination program that takes place several times a year and is located directly across the street from the mobile vet. Everyone has the right to choose who they want to care for their animals but, having done so, do not have the right to blame others for that decision. My guess is that, in this instance, rudeness was not as big an issue as the fact that this owner was stuck with his choice. Everyone in this office strives to deliver the best service with kindness and to be curteous to all.
We are glad that this animal is well and didn't have to bear the burden of the owners frugality.