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Arrowhead Honda

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Business Details

We are committed to leaving you 100% satisfied with your purchase or service.
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
At Arrowhead Honda we don't want to be just another car dealership. We strive to be different. We want to treat our customers the way they want to be treated. We feel as if we have a better understanding of the expectations and needs of our clientele due to the experience of the long-term employees amongst our staff. We have refined and tailored our service and sales processes to meet these various needs and expectations. We realize how valuable your time is and try to make your servicing experience as comfortable and convenient as possible. We do this by offering express service, alternative transportation, pick up and drop off service, Saturday hours, a nice waiting area with plenty of amenities, and let's not forget the pastries & cappuccino. We also have an open-shop policy allowing you to enter the shop and observe the work being performed on your vehicle as well as being able to speak with the technician directly. When you visit our sales department, you will find a refreshing, hassle free shopping and buying experience with a friendly, knowledgeable sales staff. Our goal is to make buying a Honda better than owning a Honda. We are not saying that we are perfect, because let's face it, we may make mistakes, but it is how we respond to these issues that makes the difference. We will try our best to do whatever necessary to satisfy our customers. At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of 'serving customers for life,' we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years.  We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. At Arrowhead Honda we offer new Honda cars in Peoria, along with used cars, trucks and SUV's by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Peoria. For years, our financial staff at Arrowhead Honda has offered expert advice for those seeking a great Honda car loan or lease. Our service doesn't stop there. Peoria customers can come in and take advantage of our knowledgeable Honda car repair technicians, and a fully-stocked inventory of Honda car parts. You can reach Arrowhead Honda any time by filling out our contact form, by calling us at 623-223-7779, or simply visiting our Peoria Honda dealership at 8380 West Bell Road, Peoria, AZ 85382
Extra Phones:

Service: (623) 223-7879

Parts: (623) 223-8179

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Brands:
Honda
Payment method:
mastercard, visa, discover, amex
Location:
Conveniently located on West Bell Road, just west of the Agua Fria Freeway.
Amenities:

Two-way Shuttle Service

Early Bird Drop Off

Free WiFi

Coffee / Cappuccino / Pastries

Categories:
New Car Dealers, Used Car Dealers
Other Information:

Parking: Lot

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Reviews

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HowardL513

Posted: 6/5/2012Provided by Citysearch - 

Overall
Mike the salesman was extremely helpful

Mike the salesman was extremely helpful in explaining the ""bells and whistles"" of the Honda we purchased. Craig, the finance mgr, was thorough in going through the paperwork involved and our friend, Rich from Everett, WA was very pleasant to talk to and reminince about our shared state of Washington. All in all, we are very satisfied with our experience at Arrowhead Honda and would certainly recommend Arrowhead to others.

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JH642

Posted: 5/23/2012Provided by Citysearch - 

Overall
My family and I absolutely love Celeste

My family and I absolutely love Celeste Fitzpatrick. She treats us just like family. She makes our whole experience smooth and enjoyable. In the above questions, we were not introduced to the Service Department because this is our 6th Honda.

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ElaineS730

Posted: 5/23/2012Provided by Citysearch - 

Overall
Doug Telgenhoff was very thorough

Doug Telgenhoff was very thorough explaining things throughout the process. He was patient when responding to my questions which were sometimes repetitive. When I left the dealership in my new CR-V, I felt comfortable because Doug had taken the time to explain the various options and how they work. Rebecca Poole was nice enough to help me retrieve a personal item that I left in the vehicle I traded in and Doug also accompanied me to the same vehicle to recover a remote I failed to get out when I switched vehicles. I was very pleased with all the staff I came in contact with at the dealership. They were all pleasant, knowledgeable and professional. I would be very comfortable recommending Arrowhead Honda to anyone in the market to purchase a vehicle. Thank you!!

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TAG659

Posted: 5/23/2012Provided by Citysearch - 

Overall
Eric G did a great job!!! He helped me

Eric G did a great job!!! He helped me through a busy week and made my 2 short visits to dealership very easy and enjoyable. Thanks!! Also, upon starting my search process, you were very easy to deal with on the phone (and email) and are leaps and bounds ahead of other dealerships. Most other dealers say ""come on in and we'll talk about it...."". That's the last thing I want to do. You guys were up front from the first phone call and we actually made the deal before I even visited. This is my second Odyssey from Arrowhead, and I assume there will be many more!!

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PaulR66

Posted: 5/22/2012Provided by Citysearch - 

Overall
I cannot say enough good things about

I cannot say enough good things about Steve Moss and the way he handled every situation during the buying process. We left there feeling like he did his best for us and treated us with warmth and respect and in a professional manner. The buying experience and the new Honda Civic LX coupe will be enjoyed for years...or until the next one! I am sorry that I had not responded earlier due to my very hectic schedule and situations that came up. Thank you so much! I love my new car.

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DaveH294

Posted: 5/10/2012Provided by Citysearch - 

Overall
Without hesitation, this was the best

Without hesitation, this was the best as well as smoothest experience I've ever had in purchasing a new car. (We quickly went from one part of the process to the next.) Everything was handled professionally but still in a very friendly manner as well. Tracey, Allan and Jeffrey were great to work with. I will not have any problem whatsoever recommending Arrowhead Honda to my friends.

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DrTLS

Posted: 8/29/2011Provided by Citysearch - 

Overall
Was it a Bait and Switch?

I thought I had a pretty good price agreed upon with Arrowhead Honda for a new 2011 Accord using COSTCO. Then came the fees and a bunch of add on items at outrageous prices. So I asked for an invoice and they are supposed to show you an invoice from Honda. They showed me a piece of paper with just the base cost not even on Honda paperwork with no option or any price breakdowns. So I asked for the Honda invoice with the price breakdown since the car is a new 2011 Accord and the salesperson came back with the same piece of paper with handwritten prices in pen. I tried to negotiate with the salesperson, but he would not even take a counter offer. It turns out this was the only Accord Coupe LX in Arizona and they had another buyer. I will never even walk into Arrowhead Honda again. As The Romans said so eloquently let the buyer beware!

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Arizona JB

Posted: 12/17/2009Provided by Citysearch - 

Overall
Quality of Customer Service is decreasing

Employees are polite, but when it comes to extraordinary customer care it is not happening here. When I first started going to Arrowhead Honda, extraordinary customer care was evident. Now, it is just average customer service with polite employees. The employees are just doing the bare minimum. I have asked which specials are available when i go for service and the answer is none. Within the last year, the service just gets worse and worse and worse.

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Posted: 2/25/2009

Overall
Buyer Beware

New management watch out! This WAS one of the best places to buy a car. NOT ANYMORE! They had my paperwork on the 2 cars I was buying for 2 weeks and then called me to bring the cars back stating they could not finance me. I returned the vehicles and went across the street and they were able to get me financed in one day and I drove my new cars home that afternoon. Don't frustrate yourself and waste your time with this auto dealer.

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mikereppy

Posted: 7/6/2008Provided by Citysearch - 

Overall
Thankyou Arrowhead Honda

Dan, you are a Great Guy. Anybody needs a car call Dan he will take care of you. Arrowhead Honda is the best.


Thanks Dana

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Arrowhead Honda

8380 W Bell RoadPeoriaAZ 85382

(623) 974-9700

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Arrowhead Honda

8380 W Bell RoadPeoriaAZ 85382

(623) 974-9700

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