My family and I used Kate's Cleaners (based on Facebook reviews) for the first time last week, and we were completely happy with the experience. I was, therefore, confused and surprised to read a 1 star review on this site. The Kate we encountered was not rude or dominating in any way, she was in fact quite the opposite. Her quiet, kind, and helpful presence in the facility is one of the driving factors for us to use her facility again. My daughters and I felt safe in Kate's facility, and had no issues finding enough washers and dryers for our things. Kate was kind and welcoming, not to mention patient to answer all questions. In the 2 or so hours we were there, I saw Kate greet customer after customer. One customer was inexperienced in doing laundry and seemed to have loaded a machine with fabric softener, rather than detergent. Kate was nothing but kind and patient. This facility is well cared for, and air conditioned with an owner who is devoted to her business. Highly recommended.
Top-notch - they even have a drive through. I only wish I would have used them over the last two years for dry cleaning versus Vicks. Vicks Dry Cleaners is awful - they lie and have terrible customer service. The military should CANCEL their contract with them because they don't respect military. Use Exclusive Dry Cleaners - they are honest and do a great job!
this place is always clean, safe, and friendly service. the owners are very nice to everyone. i recommend this place above all others in pensacola. my washer was down and i came here and continued even after my washer was repaired for all my heavy loads and dry cleaning.