I purchased a Money Gram money order needed to pay a bill. I mistakenly put the wrong pay to info in. I went back to Walmart to see if I could exchange for a new one. The cashier was unsure but looked in her Manuel for the process to exchange, but, I had to wait 24 hours. Came back with money order/stub and receipt only for the cashier (Sara) to tell me there's nothing she could do because I had put in the wrong name for whom the money order was going to. I explained to her what the previous cashier stated to me and she still was not TRYING to help me. She called a CSM and they both claimed they couldn't help me. She did give me a form to contact Money Gram. So I went to my car and called Money Gram. I told the rep my issue and she said "you must take it back to the place of purchase with the stub and receipt to get a refund". I explained to her that Walmart states they can't do that because I put the wrong pay to name in. She says no they can refund it back but they must put in the correct code for that issue and they can call Money Gram for any questions about the code. So I go back in and let cashier (Sara) know that i took her advice and called Money Gram and this is what they said. Still not willing to help she called another CSM over that was not willing to help and she called her supervisor (Scottie) about my issue and even he was unwilling to help. I told him I called Money Gram and they said the cashier has to call for the code she would need to complete the transaction. Scottie looked at me confidently and said "ma'am I know Walmart's procedures and store policy and we can't help you. I asked if they could at least call Money Gram for the code as Money Gram stated that was all they had to do. All three said no. Again I went to my car and called Money Gram again. The next rep told me the exact thing the first rep told me. After trying to get help from Scottie and his cashier for an hour, I decided to go to another Walmart out of my way on the other side of town. I went in and told the cashier my issue. She called her supervisor for help, but, he knew exactly what to do. The exact thing the very first cashier at the first Walmart looked in her Manuel and read. She called Money Gram to get the code she needed (a 2 minute call). I was in and out in 10 minutes. It's good for Scottie to confidently know his stores policy and procedures but you gotta be able to back it up and it's ok to say I just don't know or get trained from someone that does.
Pensacola, FL 32501
Yes it is ghettofabulous! I will say when it first opened their were some issues. I had two children try to pick a fight w/me when I asked them to be careful with a shopping cart. One was standing up in the cart and the other little girl was pushing her around the store at a high rate of speed w/no parent in sight. They were about 9/10 years old, I am over 50. It was unsettling to have these two children try to bully me. One other incident after that involving unruly children. Management must have realized there were issues here and now it's under control. You have to take into consideration, the surrounding neighborhood of any business is going to be directly related to the clientele. Also had a navy guy "rubbing" himself in front of my husband and me. My husband almost clocked him. We did not report it and should have.....We quit going there for a while and about a year ago I started shopping there again and it is better. Mobile Hwy and Warrington stores are both in neighborhoods with ongoing social issues. It's not like shopping Blue Angel or Gulf Breeze but the atmosphere has improved.
Every time I go to Pensacola, I visit Shoreline Food Store & International Deli. It reminds me of my time in Greece. I always stock up on their delicious olive oil. Recently, I brought 10 friends there for their first time visiting the deli area. Everyone loved it! I don't eat meat, so I ordered the tuna fish sandwich. It is made with their wonderful olive oil and without mayonnaise...absolutely the best. What is even nicer is that the service was excellent from the deli to the front register and everywhere in between. The owner greeted us with such pride, which makes the place all that much more charming. Plus, lunch was very affordable. I got vegetarian stuffed olive leaves along with my sandwich for under $10. I highly recommend visiting this wonderful, authentic taste of Greece in Pensacola!