I lived in a house in Milton, FL that was managed by Sunquest Properties from December 2010 to July 2013. Over the 2.5 years I lived there, I found Sunquest to be an extremely easy company to do business with. For the most part, those 2.5 years were just me paying my rent on time and not really having much interaction beyond that. At one point, my septic tank was full and the was a bit of backup in my sinks and tubs. Pretty gross, but I called Sunquest and Teresa was very helpful and got someone out to pump the tank immediately. No disputes about paying for it, no hold up, no delay. They even paid for some septic treatment packets to be added each month. Since most of the reviews seem to focus on the checkout and deposit, I'll say I didn't really have problems on that front. My inspection was scheduled in a very rushed manner because my mortgage company kept changing dates on me, but Tina was very flexible and made an appointment to meet my deadlines. She simply came into the house, took a bunch of pictures with her digital camera and told me they would be compared to the pictures from the last checkout to determine what my responsibilities were. She was very friendly and courteous. Now, I will say that we worked HARD on getting that house ready. We filled in all the holes we made, painted over them, cleaned the windows, etc. But the thing is, these items are all specified in the documentation I got at the time I moved in, so while strict, I knew what I was getting myself into. At the time of inspection, there definitely was some normal wear and tear. The walls had some dull or shiny spots from normal wear or fresh paint. Little marks here or there, and there were a number of items from the previous tenant. Namely, they had "patched" the carpet just by stuffing a square of carpet under the baseboard, some paint stains in one of the bedrooms, and some weird depressions in the bathroom wall. On top of the normal stuff, there were some other things I just outright damaged and can't really excuse. Most notably, my 16 year old sister-in-law spilled some ramen noodles on the carpet 3 days before my inspection, and the stain was rather obvious. I haven't gotten my official paperwork back yet, but I was notified this morning by Sunquest that they'd be returning all but $160 of my initial deposit. Really, it's fair and I'm happy. Your experience may vary, and I'm not claiming that Sunquest is perfect. However, the claims of "criminal" and being illegally billed "thousands" of dollars certainly doesn't match my experience. Given how professional and nice all of those ladies were to me during my stay, I'd assume the other reviewers must have trashed those houses, honestly. I'd recommend Sunquest Properties to my family members.
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I lived in a rental for 6 months. I called Bobby and told him I was considering moving back to Arkansas and ask if I could break my lease. I was told two things. One was that I could but until the unit was rented again I would have to keep paying the lease. Seemed fair, I actually ran an ad on craigslist and sent someone to them to lease the unit. This part worked out great. Then I ask about my deposit. He told me that he would return it to me in 14 days. It has been 2 months and everytime I ask them they say it is being mailed out. Dont Lie just state the facts and be truthful. When you call back the lady at the desk just says oh we have been busy. Before i moved out I had the carpets cleaned and painted the walls. I cleaned the apt to better than move in ready. It was better than when i moved in I had to spray for roaches. They were so bad that they were even in the dishwasher. They also charfed me a rekey fee but when I moved in I never used the service. Be honest
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