After searching this site for their office hours I had to make an account after ready what this "Penny" person said. I've owned many dogs, a couple from Pensacola Animal Shelter. It used to be you adopted a dog for ~50USD, I adopted "Tooty" the owner relinquished Shetland sheep dog when this fee was in place. She was lucky, had an owner who trained her and brought her in looking decent. Tooty was one of the best dogs I've ever owned. As of recent the fee has increased to just under 100USD (A little cheaper for 3+ years). With the increased fee you now get vaccination (minus rabies), spay/neuter, routine veterinary checks for health risks, and verification of a "non-aggressive" breed. The kennels are warmed, "non-adoptables" are hidden from vision, the staff love their jobs and if you run into one having a bad day there are many other you can request. This is a second chance for some abused animals and it takes longer than a week to undo the damage some owners do unto their animals. A few months ago we adopted Buddha from there, and he was exactly what you described as "sickly", he was down to the bones. We asked about his past and he had been removed from the streets, it was not their fault he looked the way he did. Casting a negative review for a business establishment because you took offense to what things looked like without understanding where your feet were standing makes a good business look bad. I want people to know what you saw may have been so, but some of those dogs are in recovery and it doesn't matter if you scrub a sick dogs kennel every half an hour it's still going to use the restroom.