Several people were waiting for cars which usually means a long wait. But the three people working were both efficient and kind. However, I have two critiques which is why I'm only giving them three stars. First, the keys to the car were strange and the gentleman who handled my transaction did not explain them to me. Since I could not figure them out, I had to walk back into the terminal from the garage, lugging all my stuff. This was doubly difficult because I was traveling with my baby. Word of advice: if a customer is traveling with children, carry their luggage to the car for them. Both issues would have been avoided if someone had done this.
The staff was swamped (poring rain outside) but they were nice friendly, hooked up the trailer in the rain so we could stay dry. I wish there was 6 stars for this place. I booked online, did early check in (the night before) and was in and out in no time. Lighting fast and was even able to pick up a rental bundle of blanket of $5 which was not offered online. Just wonderful.
Enterprise is always my 1st choice for car rentals. Their deduct is lower than any of the other companies and they've always gone above and beyond to deliver great customer service. the staff if very friendly and courteous. I've rented from the Navy Blvd office for years and i've had nothing but positive experiences.