I was having issues with my truck’s transmission and was putting off taking it in because I was new to the area and didn’t have a mechanic I trusted here yet and I also feared the price tag of getting it fixed. After doing some asking around Hirst got suggested to me at least 3 times. I finally decided I would bite the bullet and take it in to be looked at. Additionally my job has very unpredictable hours and I could not make a reservation farther than 24 hours out. I called Hirst and just explained the issue I was having and my situation with work and he worked me in to the schedule the next morning. I showed up and Steve took my truck out to look at it almost immediately. As I was waiting in the office I noticed tons of letters tacked up on the wall and decided to read several. Each one praised Hirst for their timely, quality, and honest work. I was impressed as I have never even contemplated writing a letter thanking my mechanic as is is rare I leave with a very happy feeling. When Steve got back he informed me that while it could be the transmission that was causing the issue he suggested having a $35 part replaced before having a much more expensive operation done on the transmission. He sent me on my way as his shop only does transmission work (this was part of the engine) and told me to come back if it continued acting up or if I did the work myself and wanted the code cleared off. His honesty blew me away. In a profession where so many often take the route that makes them the most money he gave me a bit of free advice that saved me tons. I can’t thank him or his shop enough.
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Recently a co-worker had transmission trouble so I helped him look for a good repair shop. I passed 2 shops on Nine Mile Road everyday going to work. I suggested we try them. The first shop was right on the side of Nine mile road. We talked to the man behind the counter there, he quoted a price of $1200 to $1600 for repairs but did not offer to even look at the car to diagnose the problem. We then went to Gene's, which is at the end of the street behind the first shop. We talked to the man behind the desk there & got a similar price quote. He then suggested that we allow him to check the car on his diagnostic computer to verify that it was really an internal problem. He checked the car right then & said that the problem was not internal, but actually showed as a sensor problem. He then quoted a repair price with parts as below $200. We set up an appointment to get the repair done. When he began working on the car, he found a hole in the transmission filter pan to actually be the real problem. After contacting the car owner, the repair was completed for about $100, parts, labor & fluids. Needless to say, the car owner was thrilled. We HIGHLY recommend Gene's Transmissions as THE repair shop. The technicians knew about a lot of transmission troubles & recall issues, so they were more up to date on what our trouble could have been based on what we had described the car was doing.
i own a used car lot & have done business here a few times over the past several years on all my cars rather it be business issue or on my personal cars and my drag car i never had to bring a trans back for any reasson it was great service fast and was ready when they said it would be not like other shops here in town that promiss by the end of the week they should say end of the month the staff here and mr hirst are very well trained and are great at their job as far as the guy crying about his quote every village has a idiot i send my friends & family to hirst and this is the first i heard of a issue like that and you can bet as long as hirst is in business they have my business point is this shop has been doing business here for several years and they only have 1 bad review if they were so bad they would not have been in business for so long its sad but out of several happy customers a day only a couple decide to take the time to give credit were credit is due TO HIRST TRANSMISSION thanks for the great service time & time agin over the years and i hope to be seeing you all for the next several years