I gave this shelter 1 star because I understand the desire is there to do something good for animals. However this shelter has many systemic issues that need attendance. The first is the staff. They appear uneducated and unprofessional. The issue occurred when local schools required students to complete service hours. My daughter chose this place because she loves animals. It first began with her helping out but often feeling unwanted and staff behaving unprofessional. They did not explain their procedure for volunteering. Some days she showed up and was told she was not needed. Also the staff discussed personal issues such as their child's father was not sh*t. My daughter along with some of her peers wondered if the staff was racist because of their demeanor towards them. These are 16 and 17 year olds. Upon completing her hours she needed a letter. However she shelter does not have a fax or letterhead. The adminstrator then accuses my daughter of being dishonest. I know for a fact she completed all of her hours. You can not expect a teenager to implement new policies and procedures at an animal shelter. It is the shelter's responsibility to explain to All volunteers that there is a sign in book and a contact person. It is the shelter's responsibility to have professional and courtesy people work for them. Before the actual letter was typed by my daughter. The administrator told her to come then because she doesn't have time for this. My daughter leaves and goes straight to the shelter which was 20 minutes later. The administrator, Nancy had left. She intentionally was ignorant on the phone then purposely made her make a trip for nothing. I really believe leadership starts at the top. If administration behaves this way, staff behaves worst because it trickles down. It was a good learning experience for my daughter and it taught us to volunteer and donate to a different shelter.