- BBB Rating:
- General Info:
- iPlease Visit Our Web Site For More Information! Please come in and make yourself comfortable. We have many things to show you in the RV World, but before your adventure begins, let me tell youa little about ourselves. Kamper City has been in business for over 26 years. We are one of the leading RV dealers in the United States. Because of this we consider ourselves "RV Experts" Have you ever been to a RV Dealership ready to buy and found out that they don't have a service department? Not us! With our eight doors of service bays we are able to offer quick and correct service the first time around! The areas most qualified technicians do our service work, and we will even come to the customer (within 100 mile radius). No job is too big or small.
- Extra Phones:
Phone: (330) 656-3571
Phone: (330) 650-4161
Phone: (330) 650-1651
Business Landline: (330) 656-2192
Wish we could give them zero stars! My family bought a "brand new" pop up camper this year. Since they have gotten it NUMEROUS things have gone wrong. We've had it "fixed" once by them and needless to say more things came up broken/not working after the "repairs" were done. They are slow to return calls and so far as we are concerned we will never recommend them to anyone! Im going to leave a review on any site I can find because when you pay cash for something and you are told its "br...view moreand new" it should be brand new!view less
I paid $800 for a worthless warranty. And another $500 for me to clean and santitize it myself! signed paper work on March 12 and told today my warranty expired April 12. Vehicle not delivered till April 24! PAid $500 for in and out cleaning, found crackers, used toothbrushes, dirty socks and spilled beverages in the fridge. Don't waste your money on any extras because now that there is a problem with my air conditioner all of sudden my warranty was only good in their lot!
Not sure why all the bad reviews...just purchase a Toy Hauler this past week from them. Our sales person Tom Morrison was GREAT! Could not ask for a better person to help us with the different options available. We had been to 7 other RV dealers and was most impressed by the sales service we received and price. Now the only possible negative comment we could have was with service..the day and time we scheduled to pick up our camper they were extremely busy and our camper was not cl...view moreose to being done when we arrived. My husband had to go back to service manager I believe 4 different times on things that should have been completed but were not before we pulled camper out. With that being said though they did complete the work and tried to go above and beyond to make us happy before we left.view less
This place has a GM that lies and a service department that is incompetent. The service department created a very unsafe propane condition when working on my camper, didn't fix two of the issues they were supposed to, and did not provide any documentation for any work performed. Do not purchase from them, and please for your safety, don't let the service department perform any work on your camper...
Mr and Mr White are not protraying correctly the events that occured after they purchased their fifth whell from us. it is by their own doing that they write this review. while repairing some issues with their new camper (which is custominary) due to thier need of retrieving their fifth wheel while we had the under belly removed and the lp lines exposed, they picked it up against our judgement. It was their decision , they had made plans that where paid for and they were to meet up with other folks camping and instead of cancelling their trip they choose to go forward, so needless to say the camper wasnt in the best condition . we offered several times for them to bring it back for the completion and instead they went to another dealership that was closer to them. we went to the BBB for them as well as the aAttorney General and both cases where dismissed. It is unfortunate they need to spend so much time writing these reviews, We wish them and their family the best and we would be more then happy to open up our service department to them for any repairs they need.
AVOID these thieves; they will sell you junk then not honor their agreements nor even their expensive extended warranties. You will NEVER be able to talk them into repairing anything no matter how much you spend.
Kamper City has always stood behinf our products and services. Check out our BBB rating It shows that we go above and beyond to get our product out and our customer happy
Do you work hard for your money? When you spend thousands of dollars on a new product do you expect high quality performance? When you take a product in for warranty service do you expect it to be fixed and not to have additional more serious problems when you pick it up? Do you expect a product's specifications to be what they are described by the business in their advertisement to be? If you answered YES to any of these questions, do NOT purchase a NEW or USED RV from Kamper City...view more. I cannot caution you strongly enough to find a reputable dealer for your RV needs. The only reason it gets one star from me is because you cannot post without giving it a star. Kamper City does not deserve even one star.view less
It is unfortunate that the Whites are unhappy with the service and product they received from us. We tried to fix their problem but during the repairs they decided to take their Fifth Wheel out of service department and would not return it for the completed repairs. The Whites went all the way up to the State of Ohio Attorney General and he threw their case out stating "without Merit" and cleared Kamper City from any Liability.
This place has the WORST employees ever beginning with PAUL who is the laziest and most over paid human I have ever met. He needs a PR class and although he could not help me he let me know in the most degrating way that it was nice to "see me" even though his host of circus clowns could not help me. Paul- you are a pig and I hope that someone of note reads this because to bring a female in just to see what they look like is really bad business. And btw I need not...view more deal with the snarky repair folks or the ego-centric counter people. I have never- never- dealt with or will again- people like you!view less
Bonnie I do apologize that you had this experience at Kamper City, Although we try to make each customer happy and part of our Business family, It is clear we dropped the ball here. On Behalf of the Owner and myself and the entire team here at Kamper City We Apologize. Paul is not longer with us and our #1 goal is customer satification.
The sales experience is miserable here. It's like buying a used car. They give you their worst offer first then you have to exchange 5-6 offers until they get to their best price. Even that was $2,000 more than the identical unit at another dealership. Consumers please shop around and make sure you are getting a fair deal. I haven't had good experiences with their service department either.
It is unfortunate that this person feels this way. All of our prices are clearly mark on every unit that is displayed on our lot inside the traielr. furthermore the vehicle is clearly advertise with the same price on our website. There should not be a 5-6 offer we are not a car dealership and if you would like to see All of our prices and fees if associated with the purchase is clearly discussed upfront aso that there are no surprises. Please check it out yourselfs at kampercity.com thanks
I bought a Pop Up Camper in 2011. Also purchased Extended Warranty Coverage. I paid $960.00 for that. Now I want to cancel the coverage. I wrote 2 letters, no answer. Are they hiding??
Do we are not hiding anything, The extended service contract is provided with an outside company, we offer the protection as a service. If any letters are submitted to us, we then in turn request on the behalf of our customer for their full refund. These service contract company doe unfortunately take their time refunding. sorry for the delay and hope that you did indeed get your refund, if not contact me directly Ask for the General Manager and I will get it done!