Unfortunately, my family and I will NEVER return to this restaurant. We just came back from this place, and I have to say we were very disappointed. Let me begin by saying that we used to frequent Mazza on a regular basis, however after today, this won't be happening. My advice to the owner is to NOT let his/her young (all under the age of 21) waiters run their restaurant. Albeit they were very sweet, they had absolutely no idea what they were doing nor what they were serving. I understand they are young, but I do except some level of understanding of the food that is being served.
The place was full of small flies and there were various tabletops that had not been cleaned. We began with the Kibbe which was good, but nothing out of this world. We then ordered the main course that consisted of a "steak" salad and the gyro platter. To my surprise, when our meal arrived, my gyro was cold and my guest's steak was TINY, TINY, TINY (smaller than fajita steak) and also cold. We asked that our meal be warmed up and our waitress was happy to do so. My guest gave our waitress her plate with a butter knife in it (under the lettuce) and when our food returned, the butter knife was still in there! I take it the chef was not at all paying attention to detail. At this point, new steak should have been on the salad. Not the same damn steak that you reheated and is now leather. Much to my dismay, my gyro meat and guest's steak was still cold. Did I not mention that you pay around $13 for this steak salad and we literally counted FIVE pieces of TINY, TINY, TINY steak? Pathetic.
Either way, it is not at all the wait staff's fault as they are young kids working to make a buck. We asked to speak with manager and our waitress said he is not here today. Brilliant.
During dinner, your peak hour, the owner/manager/shift manager, should always be on duty. You had a party of 20+ in the private room, and there was no manager around. Maybe this was one night you decided to take off? Maybe you are comfortable with teenagers/youngsters not old enough to drink run your business? If so, that does not make for a smart business person and therefore, you have lost a few customers. In an economy where restaurants literally have a short lifetime, I suggest you make some changes and appreciate those who decide to spend their money at your establishment.