I have worked there before and things get sucked up or fall out of cars. John (the owner) does it put up with a thief and he will look at his camera to make sure. Cars go through 4 stages th first two take a good bit especially when people bring cars in that are nasty. If you are in a hurry and you are rushing people it's going to be a bad job. Now Hannah (the manager) has to deal with rude and unhappy customers and I personally would not be as nice as she is. If you want to call and scream and cuss like a baby go ahead but make sure you would be okay with someone doing it back. Hannah is patient and tries to help people but we washed cars we don't create miracles.