Kay at Centennial Drive is the best there is! I called BMW of Boston, Peabody Andover St Location, and Stratham, NH about two months ago very unhappy about my service experience with my car which died on me in Boston, MA. I was told by roadside assistance my car would be picked up within the hour, to then get a call saying it would take more like 3-4 hours. I called AAA instead very upset after waiting for roadside assistance. I have been taken advantage by the service rep in Stratham, NH as he has tried to make me pay for parts and services when I have the extended warranty up to 100,000 miles. I am only 25, so they think they can get away with taking advantage of me. Even when I first went in to Stratham not one sales person came out to greet me- I had to go get my dad for them to take me seriously because I bought the car on my own at age 22. I called the Centennial Drive location and spoke with Kay, who is AMAZING. She moved things around just to get me in immediately after I expressed how unhappy I was with BMW and also hooked me up with a BMW loaner. She got to work early and opened the shop just to make sure I could get to work on time. She is very responsive to my calls and very accommodating to every need I have. I will never go back to Stratham for a service even though that is where I bought my car. Kay even offered to have someone at the shop drive me to work one morning. I was told by other service dept representatives that they couldn't get my car in for 2 plus weeks and Kay gets me in that day or the next day. I HIGHLY recommend her in every way possible. I as well work in sales and she is someone who is understanding and listens to your concerns and actually cares and wants to make you be happy with your experience. She even called BMW of Stratham for me to say how they have been treating me poorly and haven't been doing the correct services to my car when needed.
147 Daniel Webster Hwy, Nashua NH, 03060Nashua, NH 03060
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