12/21/2011Provided by Citysearch -
I would not advice anyone to travel with Collette and shop. We were taken to Edward Lama souvenirs and told by our local Collette representative and our Israeli Collette representative that the shopping was ""guaranteed"". That should have been my first red flag. I purchased a diamond ring from that store. When I returned to the States, I had the ring appraised. I was charged double the value of the ring. Collette refused to help me, so I pursued options through the credit card. By the time Collette agreed to help me with me paying the merchant to take the merchandise back, it was too late. I had already mailed the purchase back. At this point in time, I am looking at having to pay $1000 to the credit card company due a time lapse in international mail, and I have no jewelry. Shoppers beware!
Israel was an amazing country. I just wish Collette would be more concerned about their guests. I wrote to Collette CEO, Dan Sullivan, Jr. asking him to investigate and was not even given the courtesy of a reply.