I live very near this store and with kids of my own with cars we are frequently using their services. The store hours are great. When you need that one last part at 9 at night there is still one auto parts store open. I know my way around a vehicle but still find the employees helpful and friendly and willing to strike up a conversation when not busy. You can learn alot by listening to others. I love going in the evenings because the manager is helpful and enthusiastic. I mean who wants to be a night manager? I guess you could say the atmosphere is more casual and less stressed. I have only one problem with this store and it is the manager who is usually there during the day. He does greet customers if he is in front but I have never seen him help a customer. I guess thats what the kids are for. Whats worse is he chastises them in front of the customers which to me is just not right. Not to mention I have seldom seen an employee who deserved to be corrected much less chastised. Thsi guy has some kind of power thing going with the employees. Not a leader in my book. Maybe thats why there have been so many employees come and go. Seems a new face every week. I think with a decent manager this store could be an even better producer for the company.
10801 Market Street RdHouston, TX 77029
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distr…
I live in Katy, my son lives in Pasadena. I researched thru the yp and other sources for a company to replace the engine in a truck my son had just bought from his "friend" - two weeks before. It had thrown a rod and the engine had to be replaced. I spoke directly with them and felt they were an honest group to do business with. They (Dixie) gave me a quote I liked so we used them. After the work was complete and my son had his vehicle back, he (my son) gave me some inaccurate information about Dixie that did NOT make me happy. So I wrote a scathing review a few days ago. It turned out to not be fair! So to amyone who read my previous review, I would very much like to revise it and say: What I found originally in these guys, HAS turned out to be accurate. They do thier best to be fair in their quotes, work and dealings. They addressed my displeasure very strongly and showed their sincerity enough to regained my respect and trust! THAT was an accomplishment. I believe if you use these guys, your gonna be happy with the end result....cause they're gonna do their best to make sure of it.
Just had some repairs done to my 2008 Ford Diesel. I was quoted over a 1000.00 at another shop for repairs that were not even needed. Dorsett's saved me almost 350.00 dollars as the truck did not need what the other shop said it needed. These guys are VERY knowledgeable on diesels and the work was performed to my complete satisfaction! The staff is very friendly and I look forward to doing business with them in the future.