If it doesn’t work just bring it back, yeah right. Be sure to ask for two (2) of the same part, then pick the one that you want; don’t let them pick. This business seems to have all available parts inventoried and in their computer system which is nice. I called ahead and asked for a turn signal switch; they told me they had one, and I went to pick it up. When I got there, it was just a matter of them finding it in their stock room, which took a little longer than I thought it should. But hey, at least the guy didn’t have to walk to the back of the property with a tool box to get my part from an abandoned car. When they gave me the turn signal switch, its appearance looked in worse shape than my malfunctioning switch. I asked, “What if it doesn’t work?” “Just bring it back,” they said. So I took it home and it only partially worked; the left signal wouldn’t turn off after turning left. I gave in and just went to O’Reilly’s and paid double the price for a brand new one; it worked like a charm. So when I went back to get my money, they told me no refunds. “But it doesn’t work” I told them. They quickly went to the back and brought me another one that did work. The question I have is why didn’t they give me that one to begin with? It looked a heck of a lot better, and it would have saved me a lot of time by not having to drive back and forth and all over town looking for a fix. In my opinion, they were looking to get rid of the crappy part, but it was at my expense. Luckily, O’Reilly’s took the new switch back.
2510 Spencer HwyPasadena, TX 77504
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distr…
Jesse & the guys take great care of me, helping me with whatever my husband needs for his truck or my car. We've used GDA for several years, & have never had a problem with exchanges. If they don't have it, they either get it, or tell me where to find it...they have even matched a competitors prices once or twice! They bring out several versions of the part (tail light etc) & let ME choose, which is refreshing. Overall, I like them.... Its a 'mans parts house" but they are still polite & respectful to women. Great job guys! Appreciate the service!
If bought lots of parts here for my truck. Prices are okay not unreasonable if your looking for a bargain in a bind. Usually never returns electrical parts at a salvage yard so better make sure it's the right one and it will work or bring both back and ask for an exchange on them both.