The first time I went to Sofa's etc. the sales people we rude. I ventured back 2 years later and Nancy is wonderful. I can't say the same of the others working there but if you like the deals and furniture make sure to ask for Nancy, she is polite, nice, and has great ideas.
Recently took a ride out to Sofas ETC and was pleasantly surprised with what they had to offer. The person who greeted me was very helpful and guided me in the right direction. Did not order there but was very pleased with my experience.